- Serve as liaison across the Human Resources function to establish operational standards and procedures that are leveraged to respond to employee and manager questions- Facilitate meetings with the Human Resources Business Operations and various teams to ensure proper processes are followed.- Perform a wide variety of non-routine clerical and administrative tasks and may support special projects or assignments under limited supervision.- Provide guidance, coaching and training to other employees within job area.- Lead High Maturity Workflow for performance related cases in the Americas.- Participate in problem solving using DMAIC methodology.

- Provide centralized human resource administration and support across a variety of processes and programs - Evaluate if inquiry resolved to employees’ satisfaction and make any required customer follow-up calls or conduct additional research as necessary.- Works under moderate supervision, making minor adjustments to methods and processes

- Utilize excellent communication and customer service skills to provide employees with accurate, consistent and timely responses to their questions, inquiries and issues regarding HR Administrative and technology needs.- Record each caller inquiry and communicate resolutions to cases using Service Now case management program.

- Assist Customers with jewelry and repair needs- Provide excellent customer service- Create daily schedule and managed employees- Balance cash drawer daily- Maintain layaway and special order reports- Assist with inventory reports weekly

- Manage and coordinate time sensitive appointments with dealerships- Screen and handle routine customer service calls- Supervise independent contractors for successful installations- Prepare estimates, provided quotes and invoice clients- Research and process warranty claims- Work directly with franchise owners to assist with inventory needs and new product requirements

- Transitioned from Inside Sales to Outside Sales, meeting all expectations and goals- Ranked first with the highest revenue among four Sales Representatives- Successfully present presentations to decision makers- Acquire and maintain new accounts in person and via phone- Consistently follow up with clients and prospects for long-term success

- Promptly respond to customer service calls- Process orders in a timely manner and generate warehouse paperwork for shipping - Create reports to review and complete pending backorders- Process invoices for customers and reports for inventory control- Responsible for monthly reports to management on equipment demos and repair logs

- Respond to phone inquiries on multi-line system- Administrator for division concerning Human Resources- Assist controller with accounts payable/receivable, payroll and vacation- Work with management on policy changes in employee handbook