Donna Harradine Email and Phone Number

Lead a process improvement effort of the documentation lifecycle for a service desk supporting government employees. Responsibilities include analysis of existing documents, revising out-of-date articles, and developing new material used by technicians to support calls from employees seeking assistance with technology, equipment, and general work-related knowledge.

Responsible for the online publications section of a government agency website. Reviewed copy directly from authors, made and returned copy edits, raised concerns with errors in statistical comparisons between text and charts. Upon approval of finalized copy from authors, formatted a variety of publications, tested and repaired troubleshooting efforts for Section 508 standardization of compliance to meet government requirements for publications on federal websites. Added publication details to Oracle SQL database, posted to development and quality assessment websites. Guided documents and author communications through full quality assurance life cycle until publications were approved and posted to production site. Supported style guide maintenance and process documentation for online publications as well as review of project team’s monthly reports.

Consultant: January 2003 – January 2007 IT administrator for corporate communications transition of internal communications processes, including message content development and global distribution responsibilities. Revised policy and procedure materials, developed presentations, communications and reports for program management office start-up for department-wide project control. Edited tutorial and process documents for key development teams. Senior Management Analyst: August 2000 – December 2002Wrote weekly newsletter, process analysis, and presentation development for client work. Researched requests for intellectual capital, qualifications and proposal examples to support new business development. Technical Writer/Editor: June 1998 – August 2000 Responsible for editorial content of materials for company-wide methodology. Documentation included training background information, procedures, web content, and solutions material. Coordinated with international subject matter experts to perfect methodology descriptions. Assisted with framework development, wrote and edited documentation for clients including presentations, business requirements, training materials, requests for information and proposals. Worked onsite with client to produce requirement documents and communication materials.

Desktop Publisher: May 1995 – June 1998 Produced financial documents coded manually to meet client requirements and Securities and Exchange Commission regulations. Required acute focus to make changes and adapt to abrupt fluctuations in document priority. Concise communication on specifications was vital due to tight deadlines. Assisted and trained less experienced operators.