Donna Hearn Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Build robust stakeholder relationships and ensure a culture of continuous improvement across the facilities and fleet divisions• Spearhead all strategic project planning for office fit outs and refurbishments, including tracking and managing project timelines• Work with Finance to estimate and prepare project costs and ongoing budget management• Conduct maintenance, repair and cleaning activities while working with third-party service providers to maintain crucial building systems such as HVAC (heating, ventilation, and air conditioning), plumbing and electricity• Be the go-to contact for all leasing activities, including legal review of documents, creating and signing lease documents, as well as negotiate lease terms to minimise costs and meet business objectives • Negotiate and prepare contracts for long-term maintenance activities and individual projects and supervise maintenance projects to ensure that they are completed according to expectations• Gather and provide on financial data, on budgets, insurance claims, occupancy, rent and overhead costs to help support decision-making and ensure profitability• Ensure all properties meet local authority approvals for permitted use as well as manage fire safety compliance and maintenance at each site• Coordinate and manage all fleet requirements (70 vehicles including accessibility vans) across 26 locations• Manage the procurement process and leasing for all vehicles, including repairs and replacements• Review fleet related supplier costs, ensuring that they are in line with policy and delivered within service level agreements• Monitor and report on service history, infringement management, vehicle costs and utilisation as well as bi-annual inspections for quality control

Sydney, New South Wales, Australia

• Coordinate all new employee onboarding and exits relating to I.T devices and account access.• Administer and manage the companies motor vehicle fleet, computer equipment and multifunction devices• Facilitate the leased asset register, incorporating all leased equipment, vehicles, IT and multifunction devices• Ensure that all lease costs are controlled and minimised without incurring penalties• Liaise with the finance team to ensure that all invoicing is allocated appropriately to the respective business area• Handle a wide range of administration duties, including processing NDIS (National Disability Insurance Scheme) service bookings as well as liaise with and resolve plan issues relating to service bookings with NDIA (National Disability Insurance Agency)

Sydney, Australia

• Provide administrative and operative support to a new start up payroll disbursement organisation• Establish the operational functions of the organisation to ensure optimal and efficient business performance• Lead all HR and IT functions including inducting, training and mentoring new employees in all aspects of the business ensuring company policies are followed• Provide support to the business across health and safety, quality and compliance ensuring all relevant legislation and company policies are adhered to• Build meaningful relationships with staff, customers and vendors to ensure the smooth operations of the business and create harmonious working relationships• Communicate and maintain timelines and priorities on each project ensuring excellent customer service and quality delivery• Facilitate quality assurance testing of program changes and design and implement operational processes

London, United Kingdom

• Take ownership for all operational management for two (2) ESCO sites• Lead, coach and develop three (3) IT Technical Support team members and ensure best practice is applied across both sites• Work closely with the project team to facilitate the safe progress and completion of all major IT projects• Establish the milestones required to ensure successful progression and completion of all work, including managing quality assurance testing of program changes• Define, test and implement operational procedures and processes and ensure these are accurately recorded and reported on• Ensure that all safety standards are understood, implemented and maintained by all contractors and employees

Sydney, Australia

I managed the outsource facility for the AS400 to ensure operational efficiency and contractual SLA obligations were met. I provided 24/7 on call assistance to both business users and AS400 operational support staff. My business support functions included discussing, defining and completing specifications for B400 application modifications. Conducting B400 application modification testing and approval and subsequent implementation of approved modifications. I managed system software and hardware maintenance and upgrades, which included arranging outages with key stakeholders. I oversaw all aspects of user helpdesk, along with training and development of staff and B400 users. An integral part of my role was to establish and maintain relationships with key business stakeholders to ensure alignment of goals.My achievements in this role included, successful operational cutover from the VAX system to AS400, Asia Pacific B400 rollout, design and implementation of the B400 user guide, integration of the facilities outsource agency and established a customer service focus to the IT helpdesk processes and procedures.

Sydney, Australia

The Thorn group had engaged the services of a Software development firm to implement a new processor and develop software application to integrate all of the business processes within the Thorn Group. Including finance, stores (POS), warehousing and service. The B400 required a representative from each area of the business to conduct user acceptance testing. My role in this team was to submit B400 application designs and specification submissions for application modifications, conduct system testing, acceptance and documentation, provide progress reports to Thorn executive team and ultimately obtain full understanding of B400 system, processes and set up. The foundation for my progression to the Business Development Managers position within I.TAchievements in this role include the completion of the contract entry and front line field B400 modules and the coordinate and facilitation Stage 1 rollout – B400 for entire Asia Pacific region.

New South Wales, Australia

As the Area Development Manager, I had responsibility for 6 Radio Rental stores, three in Sydney Metro and three in Western NSW. My responsibilities include staff recruitment, counseling and terminating. I assisted Store & Branch Managers with staff training and development in disciplines such as sales, customer service, systems and merchandising. I conducted store and branch audits for stock, POS processing, credit application processing, and fleet. I ensured store and branch operational efficiencies were maintained, I also assisted in achieving store or branch sales and arrears collection targets. I enjoyed participating in community programs and events for brand positioning.Achievements in this role included the design and implementation of the Thorn standard Audit Controls checklist. The successful implementation of National Levels training in NSW western region and I participated in local events that achieved awards in merchandising and customer service.

New South Wales, Australia

As the NSW Training Manager I focussed on all training requirements for all divisions within Radio Rentals with the exception of technical service division. I was responsible for developing and implementing training programs. The facilitation of training courses covering, sales, customer service, orientation, systems, arrears control, operations, policies and procedures. I conducted onsite one on one training to suit individual needs. I participated in store and branch recruitment when required and provide manager support during staff counseling.Achievements during this role included, the highest number of hours training for this financial year, I played a major role in the development of the National Thorn self paced Levels Training program and had the main acting role in the Thorn Levels training videos.

Sydney, Australia

During my position as a Radio Rentals Store Manager I also provided support to the national training team with all new store employees. My role as a Store manager included responsibilities for achieving store sales and arrears collection targets, staff recruitment, counseling and terminating. I focus on staff training and development – Sales, customer service, systems and merchandising. I was actively involved in community programs and events for brand positioning. I ensured store and branch operational efficiencies maintained. I participated in store merchandising and on a twice monthly basis conducted off site orientation training for all NSW new recruitsAchievements in this role include being awarded Shop of the World June 1991 for the highest unit growth for the week. My store was identified as model store for Store Management training and I participated in local events that achieved awards in merchandising and customer service.

Sydney, Australia