Donna Hyde Email and Phone Number

Create, delete, and management of objects, i.e. domain user accounts, groups, mailboxes, distribution lists, etc. in Active Directory Regularly perform updates to keep AD clear of any expired or stale accountsWork with server and data owners to set permissions as well as other IT professionalsComply with Corporate policies and standards for our TeamUpdate accounts to O365; as well as AzureTroubleshoot user logon issuesSpecial projects: such as with Service Now TeamHelp users submit Service Now tickets; Experience with gathering the proper information from BU to IT GroupUnderstanding Role-based access control conceptSome Exchange Admin knowledge Detailed orientedProvide one on one trainingCommunicate with all levels of the BusinessTeam playerImplements procedural updates

Handle customer issuesPrioritizes job initiativesBuilds a team of engaged employees to be efficient in all aspects of their jobAccounts payableAssist with interviewing new candidates Count cash, deposits, runs reportsPerforms opening and closing store responsibilities Able to quickly troubleshoot all system issues with real time resolutions following current operating policiesTrain all associates of all departments Supervises front end operations; observes member traffic and calls for additional service as neededFollow corporate guidelines relating to open packagesPerforms other duties as assigned

Setting up security accounts; Setting up VPNSetting up various Domain accounts: US, UK, SA, Corpadds, Dayforce, Canada;Setting up various Application accounts such as Cobra, Acorde, IAM, CESA, RPN;Handle any Incident tickets for Users;Help with all escalations; Handle Service Now Tickets for Users; Help the team with any issues;set up Shared Mailboxes and Distribution Lists;set up New Hires; Remove Users; handle all AuditsSpecial Projects

Responsible for the support and implementation of Application software in the enterprise environment.Specific responsibilities include: • Service Desk Support Log and solve user issues Unlock and Reset passwords• Application Support Set up Accounts Delete Accounts Help users with issues• Liaison between the IT Dept and the Business Units Ensures All Requests are completed within the standard SLA New Hires, Transfers, Termination, Leave of Absences, Access Requests• Add, Modify, Delete users access from different applications, • Some Active Directory• Create Reports for IT Department

Responsible for the support and implementation of Application software in the enterprise environment.Specific responsibilities include: • Application adherence to Sarbanes–Oxley Act of 2002• Application Support Help users with issues Add, Modify, Delete users access from different applications, • Liaison between the IT Dept and the Business Units/Customers Ensure All Requests are completed within the standard SLA New Hires, Transfers, Termination, Leave of Absences, Access Requests• Some Active Directory• Unlock and reset passwords• Accomplished Projects Cobra Role Profiles Setting up SLAs Setting up End-User Training Procedures Setting up a Web Page for the Request System – End Users Setting up SharePoint for the Request System – End Users• End-User Training• Create Reports for IT Department and Business Units• UAT Testing

Responsible for the oversight of the Account Receivable and Accounts Payable transactions for the company .Specific responsibilities include: Process all journal entries, analyze reports and vendor accounts, process checks, call vendors for nonpayment Handle all accounting activity for department, reconcile over 600 jobs per month Prepare and close out all g/l accounts at month end, g/l maintenance during month.

Responsible for the oversight of the Account Receivable and Accounts Payable transactions for the company .Specific responsibilities include: handle all computer issues process all refunds, reconcile all accounts, handle all patient issues, run reports, A/R, Customer service, phones, appointments, \bank reconciliation, explain reports to DR.; account reconciliation

Contributed to the daily operation of the business .Specific responsibilities include: Handle all incoming calls for the managers, typing letters, auditing accounts for over 19 companies to make sure accounts were posted correctly, setting up OSHA meetings for employeesTime Cards, customer service, ordering, making appointmentsMaking sure all refunds were correct before sending for process