Donna J. Email and Phone Number

Primary function to collect in all outstanding monies on a monthly basis to ensure good cash flow within the company. Communicate efficiently with clients (approx. 650), Business Managers (7) & Finance Managers (3) using a combination of verbal and written email discussion. Sole control of 4 areas including high value National Accounts. Prioritise debt and upscale to BDMs when required. Raising Exel spreadsheets to assist managers with Board Reports.Allocation of cash received and liaising with clients when remittance paperwork is not received. Special Project Assignment - July to August 2014: Assigned special project to manage collection of historical debt on a liquidated company we had provided short-term assistance to. Project assigned due to my good research skills, diligent nature and positive attitude in ability to hit target parameters set.

All depot tariffs were distorted in the Year 2000 change-over which meant incorrect charges and payments being made. My role was to find a way of co-ordinating the queries department to make the process of resolution quicker and easier. Having assessed the issues causing the backload of unresolved queries, working with the IT dept, I created a programme that collated all information into one area and presented the outcome in Exel format. This reduced 12 weeks of work into 3 hours.