Donna Jacobs Email & Phone Number

Castro Valley, CA, US

San Jose, California, United States

Walnut Creek, CA

• Assist customer and account team with business continuity strategy, network design, service optimization review, circuit diversity study, and SLA compliance.Business Continuity and Risk Mitigation
• Assist in developing solutions to business challenges, taking into account customer’s existing topology
• Identify, built, and documented redundancy and backup service or testing plans for mission critical environments
• Assist in validations and updates of network diagrams and designs
• Help customer maintain network design strategy and integrity by evaluating as-designed network build and performing analysis to document components including critical locations, circuits and design characteristics, and.
• Provide second level support for complex network implementations and change management requestsProactive Technical Support

San Francisco, CA

Managed a staff of 13 Global Implementation Managers for all post sale activity for Global Accounts based in the SF Bay Area which includes order processing and tracking. My duties included managing functional tasks such as project management, service level performance, activity required by other organizations supporting our customer requirements.

San Francisco, CA

• Assist customer and account team with business continuity strategy, network design, service optimization review, circuit diversity study, and SLA compliance.Business Continuity and Risk Mitigation
• Assist in developing solutions to business challenges, taking into account customer’s existing topology
• Identify, built, and documented redundancy and backup service or testing plans for mission critical environments
• Assist in validations and updates of network diagrams and designs
• Help customer maintain network design strategy and integrity by evaluating as-designed network build and performing analysis to document components including critical locations, circuits and design characteristics, and.
• Provide second level support for complex network implementations and change management requestsProactive Technical Support

San Francisco, CA

• Assist customer and account team with business continuity strategy, network design, service optimization review, circuit diversity study, and SLA compliance.Business Continuity and Risk Mitigation
• Assist in developing solutions to business challenges, taking into account customer’s existing topology
• Identify, built, and documented redundancy and backup service or testing plans for mission critical environments
• Assist in validations and updates of network diagrams and designs
• Help customer maintain network design strategy and integrity by evaluating as-designed network build and performing analysis to document components including critical locations, circuits and design characteristics, and.
• Provide second level support for complex network implementations and change management requestsProactive Technical Support

San Francisco, CA

As a Senior Terminal and Field Technician I handled voice and data services, this included implementation, configuration, installation and troubleshooting of transport and customer premise devices.Maintain all levels of communications circuits to include DS-3, DS-1 and DS-0 Switched and Non-Switched Services, Frame Relay, ATM, VPN, ISDN PRI and BRI.Also.

San Francisco, CA

Worked at the Service Desk received calls from Customer's when there service was out. I would write the trouble report and send out to the Engineering Group to work. We would provide status to the Customer's until the issue was resolved.

Certificate Us Navy

Education record