Answering product and service questions; cross-selling related products and services and being courteous and responsive to all customer needsMaintains customer records by verifying and updating account information Resolves product or service problems in a timely manner by listening, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting the solution and following up with the customerMaintains bank operations by following established policies and procedures, reporting needed changes and complying with Federal, State, and Local Banking regulations

Incoming calls to take payments, make endorsement changes for home,auto, umbrella. Add & remove vehicles, deductibles for approx 90 different insurance companies

Assist customers with log in assistance on USbank website for checking ,savings,credit cards mortgage & lease loan accounts. Verify all required information needed for security Probe the customer by asking open ended questions to determine the reason why customer is not able to log into their acct.Troubleshoot with customer to resolve issue.