Donna Jeffrey Email & Phone Number

Oxfordshire, England, United Kingdom

Coleshill, Warwickshire

This role takes responsibility for developing and delivering a business wide plan that meets the learning and development and operational needs of the organisation. As Training and Development Manager I take a proactive approach to delivering the most effective learning and development methods and content for dealers and employees.

Solihull, West Midlands

Regionally based marketing specialist providing pub specific and regional support to enable achievement of Divisional Business Unit (DBU) specific objectives and organic growth agenda.

Solihull, West Midlands

Promoted to the position of Associate Regional Manager which involved engaging in a 6 month ‘hands on’ training and development programme in-order to gain the experience and ability to become a Regional Manager looking after 50-60 pubs where I would work closely with our Retailers helping and advising them while adding value to their business. This development programme gave me the opportunity to further expand my industry knowledge and get a very rounded education of all internal and external supporting functions of the business including – Legislation, Finance, Category Management, Credit Control, Interviewing (Retailers), Property, Machine income to name just a few. Within the industry this programme was very high profile and generated a lot of trade media attention

Solihull, West Midlands

- Responsible for 9 Account Managers / 1 Senior Account Manager- Ensure fulfilment of targets in sales and customer service levels- Guarantee first line service provided to all licensees (‘One Stop Shop’ approach)- Maintain volume and profit opportunities for EIP- To collate, analyse and interpret information to maximise individual and team performance- Recruitment, coaching, training and development of Account Managers and Senior- Key contact for Call Centre system developments and enhancements- Liaison with 3 x Divisional Directors

Managing a territory of approx 200 accounts; calling on a weekly basis to take the drinks order while offering account specific deals and promotions in-order to help them exploit the full potential of their business as well as achieve individual sales targets. As Customer Account Manager It was my responsibility to ensure that all customers on my territory received the highest standard of customer service at all times, in-line with customer expectations and personal KPI’s