Donna Johns Email & Phone Number

Rhode Island, United States

200 Crossings Blvd. Warwick, Ri 02886

Registered Representative offering securities products and services through NYLIFE Securities LLC, Member FINRA/SIPC, A Licensed Insurance Agency.

Agent licensed to sell insurance through New York Life Insurance Company.

Provide guidance for business planning and career transitioning through strategy development and ESL facilitation.

Program managed property renovations in New England, New York, and New Jersey coordinating with project managers, corporate sourcing, architects, and contractors utilizing MS Project and Primavera.• Hired and facilitated training for additional resources.• Trained virtual employees in Microsoft Excel principles for utilizing the Construction Specifications Institute format to determine and manage budgets.

Managed call center responsible for resolving customer service order fallout for the states of MA, RI, VT, ME, NH, MD, NJ, PA and DE; and facility maintenance issues for MA and RI. • Transitioned segment of call center to purchasing company upon completion of sale.• Migrated call center from a RT-1000 Automated Call Distribution System to an AVAYA Automated Call Distribution System and provided training on metrics and reporting capabilities. • Reduced headcount by 14% while exceeding customer service level objectives.• Resolved labor disputes between management and non-management.

Managed engineering designs and project schedules for up to 18 densely populated cities and towns. Developed and implemented strategy for consolidating engineering offices.• Facilitated the engineering of 39.5% of the Massachusetts Fiber to the Premises (FTTP) program and managed the engineering administration of 58% of the program to meet aggressive deployment schedule.• Eliminated the need for four positions and centralized oversight of engineering design and project scheduling resulting in cost savings. • Trained field and planning engineers in Adaptive Engineering principles to reduce costs.• Reduced expense costs for 2002 by 43% and another 14% for 2003.

Transitioned Remote Terminal Engineering responsibilities from the Central Office Engineering organization to the Outside Plant Engineering organization. Identified, hired, and trained employees to fulfill various job functions related to multiplexer and digital loop carrier equipment installation requests for the Massachusetts region.

Managed the design, implementation, and pre-qualification of broadband technologies in MA and RI with capital budgets from $15M to $33M. Implemented an Element Management System in broadband central offices, network operations center and data centers. • Assembled, trained, and managed ADSL prequalification team for Massachusetts to achieve general availability of services.• Developed metrics for measuring the performance of the installation of the first office application of switched digital video in the network.• Streamlined existing conduit process for broadband deployment area improving engineering/construction efficiency.• Analyzed various hardware and apparatus for technical flaws/deficiencies and worked with vendor to resolve.

Managed the completion of engineering and construction for the installation of high-speed data circuits. Implemented procedure for moving copper circuits to a fiber network completing the first two offices in the company. • Achieved circuit completion rate of 100% on time or ahead of schedule.• One of 60 recipients to receive quality award.• Reduced paperwork by 90% by redefining process flow for building circuit path information into newly acquired database.

Masters Of Science In Leadership

Bachelor Of Science (Bsc), Civil Engineering

Master Of Business Administration (Mba)

Tesol/Esl Certification

Master'S Certificate, Project Management