Donna Johnsen Email & Phone Number

San Francisco, California, Us

Managed production support project changes for 17 digital sales and marketing applications with 10-30 resources. Projects included application software releases and infrastructure projects such as microservices migrations to another Pivotal Cloud Foundry (PCF)/Tanzu Application Service (TAS) cloud foundation, microservice and database onboarding, technical database refreshes, firewall additions, Autosys, load balancing (Avi), server decommissions, Red Hat upgrades, Business Continuity Plan (BCP) testing. Created change game plans, submitted ServiceNow change requests, and used Jira/Kanban to track status.

Armonk, New York, Ny, Us

Managed telecommunications-related projects for end-client, AT&T. Projects ranged from $300K - $2.7M budgets, up to 24 applications, and 10-50 resources, including scrum teams in an agile framework. Used proprietary AT&T budget application, and IBM project management system for scope, schedule, status, risks, issues, release information, and other project details. Also used agile tools such as Atlassian Jira iTrack and Planview LeanKit. Worked with other vendors such as Salesforce, Accenture, and Deloitte on a large program to revise the billing and other IBM-managed applications for AT&T products.

San Francisco, California, Us

Managed a $3M, high-priority Real-Time Credit Payments project with 20-50 resources expected to reduce call volume expenses by $8M over 5 years. Coordinated monthly releases with scrum teams and release management (3-week sprints). Project also included quarterly releases for non-digital teams; the largest included 19 impacted applications. Responsible for end-to-end project management (Initiation, Planning, Execution, Monitoring, Closing). Used Jira and Clarity-like PM software.

San Francisco, California, Us

Led investment and regulatory compliance-related software development projects end-to-end through scope refinement, design, development, testing, and deployment into production. Project teams comprised of onshore, offshore as well as third party vendor resources. Forecasted and tracked team hours and budget, created and monitored schedule, facilitated team meetings, mitigated risks, resolved issues, provided stakeholder status, and adhered to Wells Fargo’s enterprise project management methodology. Projects ranged from $1 – $3 M budgets and with teams from 10-30 resources.

San Francisco, California, Us

Managed enterprise network service requests end-to-end (engaged appropriate resources, then led them through discovery, design, procurement of network equipment and circuits, change approvals, and implementation). Coordinated with business requester, technical engineering (network, firewall, load balancing, DNS) and internal datacenter staff or remote partner site contacts, hosted project meetings, created Remedy change requests, ensured changes were made with the least network impact to the internal clients or external partners, and updated SharePoint status.

Led IT infrastructure capital improvement projects critical to all County agencies. Contributed to the development of Maricopa County Enterprise Technology’s new project management office (PMO) and SharePoint site. Refined scope, developed schedules, budgets and implementation plans, mitigated risks and issues, and provided executive status.• Managed large, complex, high-risk projects with budgets ranging from $4 – $13 M. Projects included electrical, mechanical and construction modifications, as well as cabling and network equipment changes.

Dallas, Tx, Us

Managed data and voice network projects in a global, multi-vendor environment with IBM partner. Coordinated transition of new customers' network infrastructure from their current managed IT service provider to IBM/AT&T or facilitated changes to existing accounts (revisions to the logical network or moves, adds, deletes to physical circuits and network devices). • Led multiple projects for 12 accounts ranging from simple ($10K-$500K revenue, few services, devices, circuits, sites) through complex multi-million dollar projects.

Phoenix, Az, Us

Managed front-end, Web-based applications that included call center and IVR applications, and customer credit verification, business intelligence sales reporting, database conversion, and analog-to-digital conversion projects using Agile principles.

Dallas, Tx, Us

Managed data and voice network projects as part of the managed services team for customer, Honeywell. Led global teams through requirements definition, risk analysis, telecommunications solution, implementation, and close-out phases. Other responsibilities included facilitating project calls, developing schedules, requesting vendor quotes / sending vendor work orders, writing customer SOW proposals, ensuring equipment and circuits were procured, entering customer billing information, and change management (Remedy). Gained a basic understanding of Cisco equipment and VoIP / IP telephony.

Walnut Creek, Ca, Us

Updated the schedule and risks / issues log, created executive-level status reports, and coordinated activities throughout the remainder of the initial phase of a large insurance membership system re-architecture project. Used formal Agile principles.

Managed performance, scope, schedule, cost, risk, hardware procurement, and quality throughout project lifecycle. Worked with global, cross-departmental groups (IT and Engineering) on merger-related, web-based, and VoIP projects. • Initiated impact analysis for a large, merger-related project, and documented the results; project impacted 90 order entry, provisioning and billing systems. It provided the benefit of a fully integrated network between the former MCI and former WorldCom companies with a savings of $200 M over three years. • Managed a $6 M new provisioning system program across several departments spanning multiple locations including the clients, engineering and eight systems within information technology; project reduced costs by $31 M in 2000. Jan 2007 – Jul 2008 (Contractor)May 2006 – Jul 2006 (Contractor)May 1998 – Jul 2002 (Employee - Senior Project Manager)

Market/Financial Forecast Analyst (Employee), Phoenix, AZ – 6 Years Project Manager / Business Analyst (Employee), Los Alamos, NM – 1 YearCOBOL Developer, Systems Analyst, Programmer Basic Training Manager (Employee), Denver, CO – 8 Years

Mba, Marketing

Aas, Computer Science

Bs, Biology (Major); Chemisty (Minor)