Provides leadership and mentoring to 30 HR Associates and Supervisors within the HR Service Center.Establishes protocols and processes essential in the training and development of the HR Associates within the HR Service Center to ensure continuity of service; instills a customer service discipline within the HR Service Center.Based on business needs, sets priorities and support requirements to achieve work objectives.Fosters and maintains a positive working relationship with Jacobs Centers of Excellence and HR Business Partners.Actively seeks and responds to employee feedback.Provides coaching and counseling to HR Associates within the HR Service Center.Plan, monitor and evaluate job performance for all HR Associates and Supervisors within the HR Service Center.Works closely with Director on budgeting and forecasting.Continuously looking for process improvements and empowering HR Associates and Supervisor to do the same.

Administration of benefit plans by implementing all aspects of the medical plans, dental plans, Flexible Spending Accounts, AD&D and Life insurance for employee and dependents, Integrated Disability Plan, 401K, and Employee Stock Purchase Program.Manage a staff of Benefit Associates who administer LOA paperwork and processing, benefit issues, COBRA notifications, HRIS issues, Paid Time Off, 401K, Employee Stock Purchase and new hire orientation.Administration and issue resolution of the international medical and dental plans.Ensure compliance with FMLA, COBRA, and HIPAA.Assist employees with resolution of questions on the above plans. Keep HR Service Center Associates informed about changes and updates to plans.Perform monthly processing of benefit payments from employees on leave of absence. Single point of contact for employees, beneficiaries, and life insurance company on all death claims.Assist corporate benefits with policy development, provide ideas for improved employee communications and benefit plans.Arrange and coordinate monthly meeting between HR Service Center and Corporate Benefits Department.Manage Open Enrollment within the HR Service Center – Coordinate communications to associates, develop morale boosting material for HR Service Center Associates, liaison between HR Service Center, employees and Corporate Benefits.On call HR Service Center Associate 24 hours/7 days per week (HR Service Center emergency phone).Backup for HR Service Center Manager.

Conducted recruiting efforts starting with discussing departmental needs regarding workforce, placing advertisements in newspapers and trade journals, screening potential candidates, interviewing candidates, extending offers for employment, and negotiating salaries and relocation packages with potential employees.Negotiated contract specification and fee schedules with numerous temporary employment agencies.Responsible for new hire orientation and exit interview processes.Performed special studies and analysis (cost per hire and days to fill reports).Managed employee relation issues (consulting, counseling, and coaching).Advised management regarding employee actions (transfers, promotions, performance appraisals, and salary adjustments).Served as interface with state and government regulatory agencies and responsible for ensuring regional compliance with federal and state regulations.Managed the transition of employees from Bechtel Jacobs Company to IT Corporation on two contracts with workforce transition requirements; HR contact for the Bechtel Jacobs Workforce Transition employees.Scheduled interviews and arranged travel for out-of-town interviewees.Coordinated weekly manpower conference call, coordinated and tracked all aspects of hiring process.Responsible for job postings internally, externally on the company web site, and with employment agencies; documenting and tracking all good faith efforts.Assisted associates with benefit problems.Responded to requests for personnel related issues (employment verifications, reference checks, benefit coverage confirmations).Responsible for workers compensation files, job postings, and federal and state law postings.Maintained organizational charts for southern region.Coordinated employee training programs within the region.Served as head of the company’s activities committee and as the local company coordinator for the United Way, Community Shares, and Juvenile Diabetes annual “Walk for the Cure.”