Donna L Sam Email and Phone Number

Daily review and processing of time sensitive customer orders from outside sales leaders via email, with communication being key to understanding and prioritization. Also taking calls to confirm and verify pricing, product names, part numbers, availability and quotes. Submitting quotes, emails, various correspondence into CRM system for release, all within a timely manner. Creating RMAs (return merchandise authorization), credits, IRAs for approval. Confirming and processing of EDI ordersWork with both production and plants for product availability, schedule and confirm ship and release dates. Ongoing problem solving and time management for best results. Support team members as needed.

Working with a World Class manufacturer of indestructible cases and rugged lighting products. My role was successfully answering very high-volume phone calls in a timely manner, respond to emails, onboarding process orders via (Phone, SAP, ESKER, EDI, SALESFORCE). Focus on customer retention, problem solving. Processing RMA (return merchandise authorization) for order repairs/replacements. Process credit and debit memos. Technical troubleshooting. Supporting other department queues (consumer, government and warranty).

Research competitive markets for rates, comps and vacancies. Post daily listings, photos to various rental sites. Schedule and tour available apartments with potential clients to secure lease and lower vacancy rates. Active listening to gauge customer needs. Efficiently complete lease agreements and explain commitment. Work on follow ups of previous customer visits.As receptionist and then transitioning to a leasing associate, I researched competitive markets for rates, comps and vacancies. Post daily listings, photos to various rental sites. Schedule and tour available apartments with potential clients to secure lease and lower vacancy rates. Active listening to gauge customer needs. Efficiently complete lease agreements and explain commitment. Work on follow ups of previous customer visits.Before transitioning to become a leasing associate with the company, I was the receptionist. I came in early every day to prepare the office for the day. Those duties included and not limited to:• Making sure the restroom cleaned and stocked as needed• Checking the common areas (gym, pool, dog run) for cleanliness• Making sure the office was clean, set the music for the office• Order/replenish all drinks, snacks for guests, residents• Working with vendors• Setting up all apartment models for viewing, cleaning as needed• Helping residents as needed Greeting visiting customers and preparing them for a tour• Receiving, sorting, logging and notifying residents of packages• Posting photos and availability information online, preparing brochures

Maintain customer base of 150 customers from across the country to ensure and retain business. Inbound and outbound customer phone calls within a timely manner. Ongoing product knowledge to best service customer’s needs. Notifications on products new, changes, discontinued and pricing that could affect customers purchasing needs.