Donna (Lao) Servais

Donna (Lao) Servais Email and Phone Number

Vice President, Partner Success at Dart Entities | Helping Business Partners Improve Profitability - Transportation & Distribution @ Dart Entities
Donna (Lao) Servais's Location
Austin, Texas, United States, United States
Donna (Lao) Servais's Contact Details

Donna (Lao) Servais personal email

About Donna (Lao) Servais

Accomplished SUPPLY CHAIN EXECUTIVE energized by solving complex problems and driving operational processes and efficiencies, enabling profitable growth and minimizing costs. A PEOPLE LEADER known for driving optimization, developing and executing strategy, and possessing strong interpersonal and collaborative skillsets. Reputation for strong work ethic, intelligent risk-taking, and excellent team building. Quick learner and committed to continued self-development.EXPERTISE AREAS🔹Building, growing and sustaining high-profile corporate relationships🔹Natural, trusted leader, empowering coach / mentor, high energy leader🔹Led end-to-end global Supply Chain Transportation, encompassing all Transportation areas including Ocean, Drayage, Full Truckload, Middle-Mile, LTL and Last-Mile delivery for B2B and eCommerce deliveries🔹Drove competitive high-profile initiatives with Asia, executing contract negotiations, and bidding / selection / implementation of corporate-wide global technology platform🔹Execution focused, strategic / analytical / tactical thinker🔹Effective communicator and collaborator across all levels, relationship-builder🔹Customer-focused, driving process improvements and effective solutions RELEVANT ROLES WITH LARGER CORPORATE BRANDS: 🔹VICE PRESIDENT, Partner Success – Dart Entities🔹SR. DIRECTOR, Transportation & International Operations – Office Depot🔹SR. GROUP LEADER, Customer Service & Distribution Operations – Target Corporation, Dayton’s/Marshall Fields 🔹DISTRIBUTION ENGINEER - Neutrogena / Johnson & Johnson🔹PLANNING MANAGER, Industrial Engineering – UPS (United Parcel Service)EDUCATION:MBA from Pepperdine University and BS Industrial Engineering degree (cum laude) from California State Polytechnic University, Pomona

Donna (Lao) Servais's Current Company Details
Dart Entities

Dart Entities

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Vice President, Partner Success at Dart Entities | Helping Business Partners Improve Profitability - Transportation & Distribution
Donna (Lao) Servais Work Experience Details
  • Dart Entities
    Vice President, Partner Success
    Dart Entities 2022 - Present
    Los Angeles, Ca, Us
    Lead tendering process, customer onboarding, new business solutions, continuous improvement projects, social media marketing, brand management, and external events across organization with 22 facilities nationwide.
  • Office Depot
    Sr. Director, Transportation & International Operations
    Office Depot 2015 - 2022
    Boca Raton, Florida, Us
    Managed annual $600M P&L across global ocean freight, trade compliance, import operations, drayage, truckload, LTL, last-mile delivery, and inbound collect program. Optimized complex same-day and next-day delivery network comprised of private fleet, third-party, and national small parcel. Reported to SVP Supply Chain.🔹 Implemented commercial agreements and managed alliances with logistics service providers (LSP) and vendor partners; established key performance indicators (KPI) and on-going business partnership reviews, facilitating transparency, accountability, and productivity.🔹 Developed and executed strategic blueprint for transportation services across all modes. Established scorecard to measure cost, quality, and net promoter score (NPS), optimizing last-mile strategy and carrier partner portfolio.
  • Office Depot
    Sr. Director, Transportation & International Operations
    Office Depot 2004 - 2022
    Boca Raton, Florida, Us
  • Office Depot
    Director, Field Engineering
    Office Depot 2010 - 2015
    Boca Raton, Florida, Us
    Led maintenance, lean / process excellence, and industrial engineering teams to support 44 distribution centers (DC) in the USA and Canada. Established, prioritized, and coordinated project management of $25M annual capital expenditure.🔹 Structured lean / process excellence training for network; used value stream maps to standardize approach to Lean project implementation and identify waste reduction opportunities. Facilitated proper implementation of Kaizen events, leveraging bottoms-up approach, achieving average waste reduction of 15 to 20%.🔹 Modeled asset reinvestment schedule to proactively identify and manage strategic multiyear CapEx planning and budgeting; project-managed large multimillion national modernization, updating equipment and technologies, including sortation controls, sortation scanners, conveyor refurbishments, and powered industrial trucks.
  • Office Depot
    Director, Distribution Operations
    Office Depot 2004 - 2010
    Boca Raton, Florida, Us
    Oversaw full P&L for 330K square foot regional operations, consisting of eCommerce and retail same-day order fulfillment process that serviced 42 retail stores across 9 states and delivery operations in Kansas City and Omaha. 🔹 Developed vision and executed strategies, reducing warehouse expenses 211 basis points ($2.8M) annually. Created labor management tools, KPIs, and metrics, boosting performance of warehouse and transportation (3PL, private fleet).🔹 Engaged associates in continuous improvement activities. Led Lean activities, including 5S and Kaizen events, establishing / documenting best practices to reduce cycle times that were standardized and rolled out across national DC network.
  • Target Corp. / Dayton'S / Marshall Field'S
    Sr. Manager, Business Unit Coordinator
    Target Corp. / Dayton'S / Marshall Field'S 1997 - 2004
  • Johnson & Johnson / Neutrogena
    Distribution Engineer
    Johnson & Johnson / Neutrogena 1995 - 1997
  • Ups
    Planning Manager, Industrial Engineering
    Ups 1987 - 1995
    Atlanta, Ga, Us

Donna (Lao) Servais Skills

Supply Chain Cross Functional Team Leadership Supply Chain Management Process Improvement Operations Management Leadership Management Team Building Strategic Planning Logistics Business Process Improvement Project Management Continuous Improvement Supply Chain Optimization Change Management Project Planning Contract Negotiation Customer Service Account Management Retail Engineering Sales P&l Management Program Management Vendor Management Logistics Management Team Leadership Transportation Warehouse Management Product Development Start Ups Operational Excellence Warehouse Management Systems New Business Development Sales Management

Donna (Lao) Servais Education Details

  • Pepperdine Graziadio Business School
    Pepperdine Graziadio Business School
    Business Management
  • California State Polytechnic University-Pomona
    California State Polytechnic University-Pomona
    Industrial Engineering

Frequently Asked Questions about Donna (Lao) Servais

What company does Donna (Lao) Servais work for?

Donna (Lao) Servais works for Dart Entities

What is Donna (Lao) Servais's role at the current company?

Donna (Lao) Servais's current role is Vice President, Partner Success at Dart Entities | Helping Business Partners Improve Profitability - Transportation & Distribution.

What is Donna (Lao) Servais's email address?

Donna (Lao) Servais's email address is ds****@****pot.com

What schools did Donna (Lao) Servais attend?

Donna (Lao) Servais attended Pepperdine Graziadio Business School, California State Polytechnic University-Pomona.

What skills is Donna (Lao) Servais known for?

Donna (Lao) Servais has skills like Supply Chain, Cross Functional Team Leadership, Supply Chain Management, Process Improvement, Operations Management, Leadership, Management, Team Building, Strategic Planning, Logistics, Business Process Improvement, Project Management.

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