Donna Last Email and Phone Number

Work all claim denials. Evaluate denials for coding errors, registration errors and work with supervisors for education. Assist patients with billing and insurance questions along with payment arrangements. Correct all errors including coding errors and reprocess denied claimsFile appeals when necessaryAssist with Education to supervisors for educating staff.Report all trending denial reason to Practice MangerAssist patient with payment arrangements

Evaluated Patient Liability after insurance for payment arrangements, and possible Charity.Validated Patients Self-Pay needs and worked with providers to ensure patient care and payment Precisely evaluated and verified benefits and eligibilityUpdated patient financial information to guarantee accuracyEvaluated patients' financial status and established appropriate payment plans. Confidently and adeptly handled claim denials and/or appealsIdentified and resolved patient billing and payment issues. Maintained and updated collections tracking spreadsheet, for payment information.Printed and reviewed monthly patient aging report and solicited overdue paymentsWork private pay patient and evaluate for charity process. Decreased number accounts on Account Receivable logs by 10%Increased number of accounts with Charity adjustments by 15%Decreased response time for first patient contact by 5%

Department Champion for installation/upgrade of the Cerner Electronic Medical Record System, Kramer Systems the system used to verify clean accounts to increase Revenue response time. Also implemented the CVM System which allowed the hospital to take Electronic payments.Schedule appointments, register patients.Compile patients' information for outpatient proceduresCompile patients' information for Inpatient visitsPre-certify patients' for outpatient proceduresInteract with provider and other medical and billing professionals to ensure patients' care

As Director I was in charge of the Patient Business Office, Outpatient & Inpatient Registration along with ED Registration, Communications, Scheduling\Pre-service, and Nurse Auditing. As Director we increased efficiency of department by 65% and collections by 80%.Full charge of department's registration and business office with a total of 27 staff members and spanning 4 departments. Manage all petty cash and office supply expense accountsCreated and maintained departmental budgetWorked with billing office to ensure payments and creditsWorked with collection agency and early out program Created process for third party entity to convert self-pay to MedicaidMember of Charity, Bad Debt, Ethics, Safety, Compliance, Press Graney and Disaster committees