Donna Leonard Email and Phone Number
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Execution driven operations executive with over 25 years experience in commercial servicing and residential special servicing operations,expertise in creating, developing and implementing successful process excellence, strategy execution and change management initiatives, including Outsourcing, Six Sigma, Balanced Scorecard, Performance Measurement, Project Management, Risk Management, Knowledge Management, Training, Employee Development, and Process and Procedure Documentation. Hands on operational executive with great leadership skills and ability to successfully deliver significant bottom line results. Global impact with experience in Europe and Asia. Successfully managed significant process transition and training project for offshore captive operation in Hyderabad, India. Assisted NY company in management transformation. Helped German company obtain Special Servicer rating. Developed web based training and certification courses for the Mortgage Banker's Association, including Servicing Operations, Asset Management, Servicing Agreements and Insurance. Conducted compliance reviews to help companies prepare for audits, documented policies and procedures for financial servcices clients, and training program recommendations.
Selene Finance Lp
View- Website:
- selenefinance.com
- Employees:
- 335
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Senior Vice President - Government Programs ManagerSelene Finance Lp Mar 2011 - PresentAtlanta, GaResponsible for oversight of all government programs including Ginnie Mae, Fannie Mae, Freddie Mac, FHA, VA, USDA, and HAMP programs as well as communication with various agencies and internal departments; training recommendations; P&P documentation; participation in agency reviews; RFP documentation; and annual certification processes. As Project Manager, responsible for successful transfer and integration of major government portfolio with continued oversight and relationship management.
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ContractorSelene Finance Lp Aug 2010 - Feb 2011Atlanta, GaPerformed gap analysis, documented P&P and process flows, worked on special project including research and design of new process, provided HAMP oversight.
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PrincipalDbl Consultants Nov 2006 - Feb 2011Provides operational excellence/continuous process improvement and strategy execution program development recommendations. Financial services operations, including commercial mortgage servicing expertise. Performance measurement/tracking. Training and development plans, corporate training website content development
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Asset ManagerRsm Mcgladrey/Fdic Contractor Mar 2009 - Jul 2010Atlanta, GaResponsible for Asset Management of loan portfolio; managed FDIC case input for all Asset Managers; repudiated contracts; managed site operations and consolidated closeout and reporting process for three banks.
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Executive Vice President1St Service Solutions Feb 2008 - Dec 2008
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Vice President People & PlatformsCapmark Finance Inc., Formerly Gmac Commercial Mortgage Feb 1997 - Dec 2006Responsible for designing and integrating overall "Smart Servicing" process excellence/change management approach for Global Servicing Develop and provide internal training programs for Lean, Six Sigma and Balanced Scorecard deployment for the US, Ireland and India locations Manage offshoring process to Hyderabad, India and Mullingar, Ireland locations, including complete procedure and training materials review and documentation, metrics development and implementation in India; transition processes from Tokyo Document company's approach to core competency identification, review and decision making for offshoring specific processes, including governance/metrics Implement new employee and transition training platform for operationsLiaison with Operations Council Executive Board for disseminating knowledge transfer on all operational processes and documenting approach for offshore transition/governance case study published by the Council
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PrincipalCapmark 1997 - 2006 -
PrincipalCapmark Services Feb 1997 - Jul 2003Managed a team of four Vice Presidents overseeing twelve Servicing Managers and over 100 employees responsible for daily servicing operations on a $65 billion Servicing Portfolio of commercial mortgage loansInitiated requirement of 60 hours of training per employee, consisting of industry, technological, systems/operational, and leadership trainingDeveloped and successfully implemented a plan to reorganize servicing structure by consolidating expertise for process efficienciesHelped develop plan for opening offshore captive operation, identified initial servicing processes to be transitioned and documented plan for future growth
Donna Leonard Skills
Frequently Asked Questions about Donna Leonard
What company does Donna Leonard work for?
Donna Leonard works for Selene Finance Lp
What is Donna Leonard's role at the current company?
Donna Leonard's current role is Senior Vice President - Government Programs Manager at Selene Finance LP.
What is Donna Leonard's email address?
Donna Leonard's email address is do****@****ast.net
What is Donna Leonard's direct phone number?
Donna Leonard's direct phone number is +171362*****
What skills is Donna Leonard known for?
Donna Leonard has skills like Risk Management, Process Improvement, Loan Servicing, Asset Management, Portfolio Management, Program Management, Mortgage Lending, Finance, Loans, Management, Banking, Due Diligence.
Who are Donna Leonard's colleagues?
Donna Leonard's colleagues are Katherine Morgan, Jake Carroll, Erica Miller, Linda Linda Eksterowicz, Larry Mcgee, Donne Campbell, Marissa Taylor.
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Donna Leonard
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Donna Leonard
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Donna Leonard
Kansas City, Mo4micromediamarketing.com, pery.com, yahoo.com, eboveandbeyond.com3 +130587XXXXX
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