Donna M. Fuller Email and Phone Number

Proactively seek ways to develop and expand customer relationships in order to contribute towards the branch success.Process customer transactions with speed and efficiency and have the knowledge to make product and service recommendations. Act with confidence by helping customers with their questions, and take initiative and use sound judgment in decision making and problem resolution. Maintain an exceptional balancing record and exceed sales goals set by the branch manager.

Established employment as a Customer Service Assistant and obtained the supervisory role within one year of hire. Promoted to Operations Manager one year later.  Ensured proper daily operations of the branch.  Conducted team meetings and daily auditing. Demonstrated quality leadership by establishing action plans for team member development. Demonstrated sound decision making as it relates to balancing risk, profitability, and customer service.  Maintained a position of trust and responsibility by keeping all customer information confidential.

Established and maintained stock records and other documents such as inventory, materiel control, accounting and supply reports.  Established and maintained automated and manual accounting records, posts receipts and turn-ins and performs dues-ins and dues-outs accounting.  Corrected error and exception documents.  Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents. Processed request, and turn-in documents at direct support level through warehousing section.  Processed inventories, surveys and warehousing documents.  Performed prescribed load list (PLL) and shop stock list (SSL) duties in manual and automated supply applications.  Prepared, annotated and distributed shipping documents. Simplified and standardize the collection and use of maintenance data.  Improved readiness management and visibility by providing equipment status and asset data.  Raised the quality and accuracy of performance, cost, backlog, man-hour, and parts data through improved maintenance management.