Donna M Kettle Email & Phone Number

Rochester, NY, US

Windstream Wholesale

Rochester, New York, United States

• Reviewed and analyzed customer-proposed changes to company form contracts including standard terms & conditions, product-specific terms & conditions, and service level agreements.
• Negotiated and drafted contract modifications.
• Maintained retail contracts log and language bank. Trained junior-level contract analyst with retail contracts modifications and regional sales training.
• Provided first contact for retail customer’s contract questions from business retail sales organizations, finance, and other departments within the business.
• Audited and executed retail contracts, completed vendor forms, and attached requested documents.
• Assisted sales office, customer service, attorneys, and other departments in answering legal questions and completing projects.

Fredericksburg, Virginia, United States

Front line to students and the public. Maintained confidential student information system-tested and implemented PeopleSoft, processed data student information queries and transcripts. Documented procedures, registered students, worked with international students, and answered student inquiries. Acted as liaison between instruction, counseling, financial.

Reston, Virginia, United States

Assisted in implementation and coordination of customer service orders. Obtained customer service records from customer’s previous carrier and verified against PAETEC’s order. Gathered customer requirements from customer’s CPE and data vendor. Logged and reported pending order status. Followed up and reported on all critical dates in provisioning process.

Reston, Virginia, United States

Assisted branch sales manager and managed fast-paced telecommunications sales office. Answered phones, ordered supplies, and held accounting duties. Worked business telecommunication on local, long distance, and internet orders. Organized special events (Virginia 5ESS Switch Party, Union Station). Tracked sales contests and orders from beginning of sale to.

Rochester, New York, United States

Worked local, dedicated, Switched Orders, and T1’s. Set up accounts in multiple systems (Excel, Billplex, RDA, Illuminet, Lerg, and Eftia). Provisioned variety of local and long-distance services. Contacted customers, sales representatives, and other local/long distance carriers to switch over service. Researched and corrected billing errors. Assisted in.

Rochester, New York, United States

Maintained billing records in multiple systems. Negotiated payment arrangements on past due accounts. Answered billing inquiries. Established new accounts and PLOC changes. Updated system reports. Created order processing support. Fixed accounts requiring manual adjustment. Provided liaison services between multiple departments. Trained new hire.

Bachelor'S Degree

Associate'S Degree