Donna M Email & Phone Number

Wollongong, Australia

Wollongong

I managed a team of 5 Case Managers and 2 Claims Assistants. I also managed a small portfolio of litigated claims, lung condition claims and two brain injury claims. My key responsibilities have included • Assess all aspects of liability, recovery and quantum in line with legislation, guidelines and in accordance with authorised limits• Ensure claims management is in accordance with legislation, regulations, policies and procedures• Maintain regular contact, arranging meetings… Show more I managed a team of 5 Case Managers and 2 Claims Assistants. I also managed a small portfolio of litigated claims, lung condition claims and two brain injury claims. My key responsibilities have included • Assess all aspects of liability, recovery and quantum in line with legislation, guidelines and in accordance with authorised limits• Ensure claims management is in accordance with legislation, regulations, policies and procedures• Maintain regular contact, arranging meetings, communicating with doctors, workers, employers, medical providers, investigators and lawyers• Engage with external rehabilitation providers to source vocational positions for injured workers that are unable to return to their pre-injury duties• Deal with customer enquiries and complaints in a timely manner and in line with policies and procedures• Ensure providers’ advice/reports follow agreed standards and format• Preparation of letters and/or emails to all parties• Proactively manage third party providers such as legal panel solicitors and investigators• Pursue and calculate submissions for timely settlements within authorised limits• Attend court hearings and conciliations as deemed necessary• Develop clear objectives and accountabilities for all my team• Monitor, evaluate and review staff workloads and objectives• Ensure my team comply with policies and procedures• Ensure data is accurate in order to develop reports on litigated claims• Reviewing payments made by other team members to ensure they are accurate prior to authorising• Complete appropriate development plans for staff and identify succession planning opportunities• Collaborate with other teams and management in different regions to ensure continual improvement in procedures and protocols• Conducting interviews for potential new employees• Undertake inductions with new staff• Assist in identifying improvements in processes and procedures, including IT enhancements Show less

Wollongong, Australia

Provided administrative support to Case Managers to assist with the return to work of injured workers

Hsc

Introduction To Myob

Certificate, Small Business Enterprise, Distinction