$25M ORGANIZATION + 300 TEAM OVERVIEW + 7 locations across the StatePORTFOLIO: Adoption • Foster Care • Family Support • Integrated Care • Substance Abuse + Mental Health • Refugees + ImmigrantsTEAM: Vice President & Assistant Vice Presidents • Directors and Supervisors • Social Workers • Therapists • Case Managers • Child Welfare Specialists • APRNs Accomplished a turn-around for a large, regional health and human services organization in less than 1 year. Assessed and implemented effectiveness measures ensuring a stronger working capital position. Rebuilt programs from the ground-up, addressing and overcoming protracted sustainability and efficiency issues for an organization that serves over 20,000 people annually. Leadership Highlights• Service Effectiveness. Re-engineered services, gathering client insights to make client-centered, data-driven program changes. Increased productivity by ~30% in 8 months. Constructed and led sustainability initiative, guaranteeing service provision for next 3 years. • Measuring Impact. Enhanced Key Performance Indicator (KPI) initiative. Instituted and created organizational shift focused on client-centered effectiveness. • Improved Staff Engagement. Improved staff-turnover rate by 15% in 8 months, building staff skill and confidence, promoting internally whenever possible, retaining talent and institutional knowledge, driving improved service quality and improved financial outcomes. • Implemented organizational and cultural change. Implemented participatory leadership engaging staff at all levels in developing and creating agency wide changes in service delivery and client flow. Focused on a client-centered approach involving client voice and choice in programmatic design. • Grant Writing Transformation. Implemented changes to Grants Management unit, increasing subject matter expertise in project design, enhanced partnerships between finance and programs, improved tracking and quality of funder reporting.

Consultation services including programmatic assessment, systems analysis, efficiency and effectiveness recommendations, and implementation strategies. Agency of $23 million, across 3 core competencies in 8 different locations.• Assessed programs both structurally and operationally, reviewing organizational structure, budgets, service delivery models, and system processes, recommending areas for improvement, and opportunities for growth• Review agency-wide programs and processes to determine pathways for service across the core competencies, creating opportunities for sustainability and growth

$8.5M ORGANIZATION + 100 TEAM MEMBERSPORTFOLIO: Refugee Resettlement • Case management • Employment • Education • Health & Mental Health • Economic Empowerment • Legal services • Language AccessTEAM: Deputy Directors • Supervisors • Social Workers • Therapists • Case Managers • Financial Counselors • Fundraisers Facilitated an organizational shift in service delivery focused on a holistic approach to care.Assessed and implemented effectiveness measures ensuring a stronger working platform for program development and fundraising including grant funding. Combined a financial & career pathway to ensure improved self-sufficiency and financial stability. Leadership Highlights- New Roots programming. Built out agricultural programming - Community Gardens,and an aquaponics site.- Economic Empowerment. Increased micro lending capacity, built out a financial opportunity center, educating clients on financial growth, asset building to asset growth. - Case Management. Implemented a client centered service. strengths based approach to care, increasing office-wide communication, service delivery and programmatic impact.- Education. Built out a program including English Language Training, Vocational training, pre-employment training, parenting skills, savings programs and business start-ups.- Strategic plan. Engaged all staff in the development and implementation of a strategic plan, ensuring that it was in line with the national and international outcomes.- Advocacy. Developed joint fundraising and advocacy teams to ensure high agency profile, sustainable funding, and a welcoming environment for clients. Researched, wrote, implemented and monitored grants, contracts and activities related to office-wide programs/activities providing direct services to over 10,000 individuals.- Staff. Expanded training system to ensure new staff integration and ongoing training and development for all staff, ensure high quality service, and maintaining a skilled workforce.

$4M ORGANIZATION + 45 TEAM OVERVIEW PORTFOLIO: Refugee Resettlement • Case management • Employment • Education • Health • Legal services • Language AccessTEAM: Associate Director • Supervisors • Social Workers • Case Managers • Volunteer Coordinators • Support staffAccomplished a complete re-model of the Refugee and Immigration Program – moving from a state government driven model of service to a privatized statewide model of service for all refugee resettlement in South Dakota. Service delivery model involved a significant organizational shift focusing on a holistic, integrated approach to care. Build on a strengths based, a client-centered model of service. Leadership Highlights• Program growth. Researched, wrote, implemented, reported and monitored grants, contracts and activities growing the program from $600,000 to $4 million.• Implemented the first privatized Wilson-Fish model of refugee services in the State of South Dakota. Facilitated an organizational change re-building a State-driven program into a privatized program including writing all manuals, re-doing staffing structure and staff lists and creating appropriate service forms and policies for client service delivery. including cash assistance programs for refugees, including eligibility, compliance and sanctioning policies.• Developed, implemented and monitored policy and procedures. Ensuring policies remained in alignment with the federal Code of regulations related to Refugee Resettlement. • Heightened profile. Organize fundraising events, and community presentations to increase knowledge and understanding of the client population, increase unrestricted funding, and in-kind support for the organization. • Dual role in North and South Dakota - as Director of the Refugee Program for LSS-ND and LSS-SD. Acted as the liaison between the two offices while overseeing all programs and services; adding 25 staff and an annual budget of 1.3 million to the SD program – 4 million and 45 staff.