Donna Mapagu Email & Phone Number

I am a Senior Business Analyst and Certified Scrum Master with over two decades of experience in the Gaming, Resort, Financial, and IT industries. My expertise lies in delivering strategic solutions that drive operational efficiency and project success. At Resorts World Sentosa, I co-lead the Gaming Operations team, focusing on requirements gathering, functional specification development, and ensuring high-quality outcomes through rigorous testing.My previous role as QA Automation Lead saw me developing and maintaining automation scripts that cut testing efforts by 70%, significantly improving system reliability. During my time at R/GA Singapore, I managed quality assurance for regional APAC projects, implementing a browser matrix that optimized UI/UX design processes, saving time and resources. I’ve also played a key role in several award-winning projects for global clients like Nike and Uber.With a strong background in Agile methodologies, I’m proficient in tools such as JIRA, Confluence, abd Zephyr, which I use to streamline project management and reporting. I’m passionate about fostering collaboration, driving innovation, and delivering exceptional results in every project I undertake.

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  De La Salle University

  Electrical, Electronics And Communications Engineering