Donna-Maree Chamorro Email & Phone Number

Remote

United States

Manage a portfolio of six clients, totaling a $12M client budget, profit, and loss, forecasting and growth to ensure the achievement of financial goals and targets for each client. Coordinate with other matrixed directors to ensure a consistent approach to working client relationships and mutual accountability to the client across the org. Act as program manager with responsibility for the portfolio operations roadmap, including scoping, pricing, authoring SOWs, staffing and ongoing financial… Show more Manage a portfolio of six clients, totaling a $12M client budget, profit, and loss, forecasting and growth to ensure the achievement of financial goals and targets for each client. Coordinate with other matrixed directors to ensure a consistent approach to working client relationships and mutual accountability to the client across the org. Act as program manager with responsibility for the portfolio operations roadmap, including scoping, pricing, authoring SOWs, staffing and ongoing financial accountability at the project, client, and portfolio level. Prioritize the development of high performing teams through actionable goal development, alignment to company imperatives, team motivation, talent acquisition, career pathing focus, and leveraging of individual strengths. Show less

United States

Served as the critical liaison between the campaign, data technology, and digital email teams to ensure communication channels remained connected and transparent. Directed internal reporting and operations tools to grow accounts and mitigate risk. Established project requirements and set priorities, to support overall planning and programming, including oversight of requirements development for campaign support and digital messaging. Led and established critical strategic priorities, project… Show more Served as the critical liaison between the campaign, data technology, and digital email teams to ensure communication channels remained connected and transparent. Directed internal reporting and operations tools to grow accounts and mitigate risk. Established project requirements and set priorities, to support overall planning and programming, including oversight of requirements development for campaign support and digital messaging. Led and established critical strategic priorities, project planning, and management initiatives as part of a critical Adobe implementation. Show less

United States

Responsible for executing the entire campaign process from instruction receipt to file production, leveraging the Alterian Marketing Suite under the retail delivery unit. Oversaw the daily campaign production schedule for 3 years, tracking 3000 plus change requests and monthly campaign metrics report. Developed and documented best practices to improve campaign processes and supported the new implementation and migration projects. Self-directed personal development in the areas of business… Show more Responsible for executing the entire campaign process from instruction receipt to file production, leveraging the Alterian Marketing Suite under the retail delivery unit. Oversaw the daily campaign production schedule for 3 years, tracking 3000 plus change requests and monthly campaign metrics report. Developed and documented best practices to improve campaign processes and supported the new implementation and migration projects. Self-directed personal development in the areas of business financial and reporting education, leading to an increase in personal business acumen that helped identify underutilized funds to apply them correctly which led to a 54% increase in account margin. Led the campaign team to ensure 200+ marketing campaigns were delivered 100% accurately and on time each week. Facilitated an average of 8 client change requested each weekly including QC, testing and client approval. Show less

United States

Managed 10 direct reports, providing coaching and career development, and onboarded new managers to familiarize themselves with policies and practices. Managed an OnStar campaign re-platform, including requirements gathering, campaign design/development, parallel testing, and deployment resulting in on-time delivery while working through staffing constraints. Built account roadmaps and RACI from the ground-up to assist email and direct mail teams in successful account delivery. Trained staff in… Show more Managed 10 direct reports, providing coaching and career development, and onboarded new managers to familiarize themselves with policies and practices. Managed an OnStar campaign re-platform, including requirements gathering, campaign design/development, parallel testing, and deployment resulting in on-time delivery while working through staffing constraints. Built account roadmaps and RACI from the ground-up to assist email and direct mail teams in successful account delivery. Trained staff in new standard operating procedures and led meetings as a subject matter expert on the OnStar campaign and data process. Show less

United States

Developed a campaign calendar and process documents to track deliverables and ensure quality. Implemented a quality control process that ensured we exceeded Service-Level Agreement expectations during implementation. Secured business requirements as part of the implementation team to revise and optimize 50 new OnStar marketing campaigns using the Alterian Marketing Suite ensuring improved audience targeting. Worked closely with database developers to understand integrated data, derived… Show more Developed a campaign calendar and process documents to track deliverables and ensure quality. Implemented a quality control process that ensured we exceeded Service-Level Agreement expectations during implementation. Secured business requirements as part of the implementation team to revise and optimize 50 new OnStar marketing campaigns using the Alterian Marketing Suite ensuring improved audience targeting. Worked closely with database developers to understand integrated data, derived variables, and relational databases and SQL to ensure campaign accuracy and audience optimization and adaptable segmentation. Collected data on key performance indicators and built and submitted reports to illustrate project progress. Streamlined business processes and procedures that informed SOPs and formal contracting language in partnership with the database team. Partnered with Business System Analysts to develop new reports and strategies for OnStar, including a renewal report. Show less