Donna Marsh Email & Phone Number

Assisting the Bid Management Group at SKILLED Head Office in St Kilda as a contrctor with Tender writing, proof reading and submissions for all areas of the SKILLED Group.

Website implementation and managementMYOB Premier V.11 Bookkeeping and Payroll Management training at MYOB in SydneyPayroll Moir Group/contractorsDiary managementBookkeeping of 3 companiesBAS preparation of 3 companiesUpdating of Resman database (recruitment database)ReceptionLiaising with all suppliers/providers ie: IT, website, recruitment systems, Telstra etc.AP/ARLetter typing/DictationPreparing weekly reportsSetting up interviews in… Show more Website implementation and managementMYOB Premier V.11 Bookkeeping and Payroll Management training at MYOB in SydneyPayroll Moir Group/contractorsDiary managementBookkeeping of 3 companiesBAS preparation of 3 companiesUpdating of Resman database (recruitment database)ReceptionLiaising with all suppliers/providers ie: IT, website, recruitment systems, Telstra etc.AP/ARLetter typing/DictationPreparing weekly reportsSetting up interviews in Director’s diarySending out articles to candidates and clients in Australian Financial Review etcPreparing all training info. for training daysWeekly advert analysisSending out all surveys post placement to clients and candidates and analysing the responseLooking after stationery needs etcAnalysis of recruiters advertising on SEEK, MyCareer, CareerOne. Organising social events, boardroom lunches, opening party etcCreative marketing ideas to help get the business “out there” and create interest Show less

Corporate Reception duties.PA to 3 Partners of the firm.Diary management of all (10 plus) staff members including Partners.Travel arrangements for Partners of the firm.Updating and controlling of the database.Dealing with the ATO and ASIC on a daily basis.Dictation.Letter typing/creating.Liaising with high valued clients and organising meetings/functions for these clients with the 3 Partners of the firm.Organising staff functions ie: End of Financial Year… Show more Corporate Reception duties.PA to 3 Partners of the firm.Diary management of all (10 plus) staff members including Partners.Travel arrangements for Partners of the firm.Updating and controlling of the database.Dealing with the ATO and ASIC on a daily basis.Dictation.Letter typing/creating.Liaising with high valued clients and organising meetings/functions for these clients with the 3 Partners of the firm.Organising staff functions ie: End of Financial Year trip.Banking and accounts payable/receiveable.Payroll functions and being in charge of sensitive records.Taking over Office Manager duties when Office Manager on leave periods. Show less

Customer service and call centre based role, including debt collection, customer services, case management, administration, referral service for court related matters, Centrelink referrals and various other Child Support Related matters. Adhered to and actively pursues to be involved in the adherence of the APS code of conduct and the core values of CSA within the agency, also with customers.Dealt with various types of customers who are often distressed, abusive, sensitive and concerned… Show more Customer service and call centre based role, including debt collection, customer services, case management, administration, referral service for court related matters, Centrelink referrals and various other Child Support Related matters. Adhered to and actively pursues to be involved in the adherence of the APS code of conduct and the core values of CSA within the agency, also with customers.Dealt with various types of customers who are often distressed, abusive, sensitive and concerned for their children and themselves.Completed the Entry Level Program which is a 7 week induction to the Child Support Agency involving privacy, legislation and core values training.Intensive debt collection and negotiation skills, often being the “middle man” between the separated parents. Show less

Administration and New Business Role in the Superannuation (EPS) Division of the worldwide Payroll and HR company, who provide payroll solutions for approximately 30% of Australian businesses.Monthly and daily processing of thousands of Superannuation, Tax PAYG and Child Support/Union payments for employers over Australia. Data entry and Administration on clients who use our service.In charge of hundreds of Choice of Fund employers who chose ADP to take care of their Superannuation… Show more Administration and New Business Role in the Superannuation (EPS) Division of the worldwide Payroll and HR company, who provide payroll solutions for approximately 30% of Australian businesses.Monthly and daily processing of thousands of Superannuation, Tax PAYG and Child Support/Union payments for employers over Australia. Data entry and Administration on clients who use our service.In charge of hundreds of Choice of Fund employers who chose ADP to take care of their Superannuation Choice transactions through SuperPartners and MLC/NAB Alliances.Testing of files and EPS Online usage with clients, fully implemented hundreds of new employers on to Choice of Fund when it first came in, and dealt with .csv files and Excel Spreadsheets and Access Databases in current role.Was a part of the EPS Team who received a quarterly award for World Class Service in 2005.Received 5 individual World Class Service awards during time with ADP for outstanding service. Show less

Position includes taking between 40 – 60 calls per day on a multi phone line servicing both clients and financial advisers. Also serviced employers at end of financial year.Questions on statements and enquiries regarding tax, superannuation payments/contributions. Also completed all administration duties on polices, including new policies and statement generation.Trained in insurance products, unit trusts, savings, and retirement income/annuity products.Completed death claims for… Show more Position includes taking between 40 – 60 calls per day on a multi phone line servicing both clients and financial advisers. Also serviced employers at end of financial year.Questions on statements and enquiries regarding tax, superannuation payments/contributions. Also completed all administration duties on polices, including new policies and statement generation.Trained in insurance products, unit trusts, savings, and retirement income/annuity products.Completed death claims for retirement income policies.Service relating to “passion” – quality and productivity were measured fortnightly within call centre. OH&S Member and Fire Warden within team.Used Lotus Notes System, and Internet Explorer daily. Show less

Position includes being in charge of all coin, and cash for all tellers, and setting up the cash draws every morning.Deputy to Branch Manager in regards to combinations and key locks on the strongroom.Advanced sales and customer service skills in the finance industry.Attending to security and safe codes daily within the branch.Strong and constant usage of “5 Star Service” – and PRIDE principles within the banking industry.