Donna Maynard Email & Phone Number

Promoting health and wellbeing and assisting clients with lifestyle changes

Barbados

*Promoted and advertised the companies' services through various social media platforms.*Organised files, devised spreadsheets, and processed various invoices and documentation.* Actioned all social media and general enquiries*Processed reports and correspondence from dictation

Barbados

* Delivered an exceptional level of Customer service to each customer by listening to concerns and answering questions.*Adeptly processed inbound calls daily

Birmingham, United Kingdom

*Processed reservations for guests using the Opera Reservation System.*Managed corporate accounts and make reservations for the clients.* Accepted payments for advanced pre-paid reservations using a PDQ payment machine.

Barbados

* Escorted passengers from the airport terminal to aircraft.*Instructed passengers on safety and emergency procedures and answered all passengers enquiries.*Monitored security and maintained operational protocols.

Birmingham, United Kingdom

*Created reservations for guests using the Opera Reservation system.* Managed corporate accounts*Delivered an exceptional level of service to each customer by listening to their requirements and answering their questions.* Utilised a multi-line phone system, responded to enquiries and transferred calls to the relevant departments.

Birmingham, United Kingdom

*Supervised a team of 10 + employee, overseeing the sales of beach sun, holidays, last minute.com reservations and a telesales team.*Accountable for the opening and closure of the premises, devised staff working schedules and monitor staff attendance.*Ensured the efficient running of the shift by synchronising all of the sectors of the operation, which comprised pf processing bookings, offering ancillary products, reviewing and amendment of bookings where necessary, and the confirmation… Show more *Supervised a team of 10 + employee, overseeing the sales of beach sun, holidays, last minute.com reservations and a telesales team.*Accountable for the opening and closure of the premises, devised staff working schedules and monitor staff attendance.*Ensured the efficient running of the shift by synchronising all of the sectors of the operation, which comprised pf processing bookings, offering ancillary products, reviewing and amendment of bookings where necessary, and the confirmation of accommodation and transfers. Show less

Worked in a call centre environment, incoming calls generated by advertisements for holidays on teletext, selling tailor made holidays to the canaries and mainland spain as well as Thomas cook package holidays and Cruises

Birmingham, United Kingdom

Selling flight only products to the Caribbean, predominantly Air Jamaica as well as British Airways and Virgin Atlantic. Also offering accommodation as part of a tailor made package if required. Using Viewdata System to make reservations as well as taking incoming calls.

Bachelor'S Degree, Tourism And Business Management, Third Class Honours

Btec Higher National Diploma, Business Finance And Tourism, Distinction

Btec National Diploma, Business And Finance

Education record

Activities and Societies: athletics, school choir