Donna Mcconnell Email and Phone Number

• Serve as the brand coordinator, overseeing daily logistics of the Promotional Review Committee (PRC) • Assist in the prioritization, review and approval of all brand materials during high volume events including: new indication launch, label updates, national sales training meetings and speaker training• Assist in training of new users on the PRC process as well as the materials review system, Veeva Vault PromotMats• Develop and deliver annual brand metrics to identify potential areas of improvement• Collaborate with team members to update PRC and Veeva Vault SOPs and related training materials

• Facilitated fully negotiated contracts through the approval and signing process• Entered and monitored purchase and services orders • Approved vendor invoices upon submission, ensuring payment guidelines were followed as outlined in the statement of work• Interfaced with senior level management, Global Procurement and Legal as it related to approval of contracts and purchase/service orders• Knowledge of procurement and contracting systems: Onyx, Ariba, SAP

• Provided operational support to ensure compliance with all BMS and industry-related Policies, Directives and SOPs for iPLAN Speaker and Consulting Engagements• Auditing of iPLAN programs and associated documents and required rosters for correctness • Interfaced daily with clients including field force, field senior management, field operations, and external suppliers/vendors• Provided iPLAN troubleshooting and customer support via phone and email• Escalated key issues to ensure all compliance and system requirements are met• Acted as liaison between clients and management during review and resolution of escalations• Knowledge of Speaker and Consultant engagements entry into the iPLAN program

• Successfully resolved more than 500 disputes and inquiries through the Dispute and Inquiry Resolution Process• Supported all aspects of eStatement Portal and Sunshine Act Open Payments Dispute and Inquiry Resolution Process• Triaged, tracked and analyzed disputes/inquiries in accordance to SOP and federal regulation• Entered disputes/inquiries into Customer Relations Management tool, TrecNet, and the master tracker via SharePoint• Prepared daily disputes/inquires PowerPoint slide deck to be reviewed by the Core Team, Legal & Compliance• Developed dispute/inquiry resolution language presented to external HCPs and HCOs• Interfaced with Legal, Compliance and Business Unit Leads to resolve disputes• Interfaced with internal employees and external Covered Recipients as it relates to triage of disputes/inquiries• Created dispute template and tracker as well as SLT score card• Created analytic score cards to measure disputes’ status and sales rep reply SLA• Intricate knowledge of BMS Source Systems: CONCUR, iPLAN, SPECTRUM, TrecNet, Complete Spend

• Fulfilled general day-to-day administrative duties as assigned• Provided full support to the Purchasing department; request quotes, negotiate price & lead time and expedite open orders to ensure on time delivery• Provided full support to the Accounting department; process accounts payable & accounts receivable transactions, verify billing input, generate invoices and prepare bank deposits• Performed daily upload of inventory to several Electronic Components search engines• Collected documents and other relevant data to resolve Purchasing and Accounting inquiries and disputes• Partnered with internal employees to ensure timely responses to inquiries & disputes

• Provided daily client support• Acted as the liaison between client and vendors• Maintained status reports and timelines for all client projects• Proofread/edited client projects in various stages of completion• Created, proofread and edited market research surveys using SurveyMonkey• Created power point presentations used in client meetings

• Provided daily client service support to ensure all assignments were executed timely and accurately• Created and maintained media lists via Cision• Researched, collected and filed media relations results to ensure an organized collection of accessible media clips• Managed and disseminated all physical mailings through preparing, stuffing, labeling and packaging to ensure timely delivery• Interfaced with external vendors and internal management to ensure successful completion and delivery of all projects• Responsible for creation and maintenance of all press kits for clients• Made pitch and follow-up calls to secure placement in newspapers, magazines, television news programs and radio shows

• Wrote and formatted a monthly internal newsletter• Created fliers, program booklets and other relevant material for several events• Assisted in the execution of special events• Prepared and disseminated mailings