Donna Mchale Email & Phone Number

Leicester City, England, United Kingdom

Improvement Lead for UEC (urgent and emergency care) driving transformation at UHL. Lead for NEPTS

Leicester, England, United Kingdom

Leicestershire, England, United Kingdom

Securing a management position within the NHS. Managing a team of 8 staff successfullyWorking for the 3 Assistant Directors of Operations at high level and covering for the Director of Operations when required. Becoming a PRINCE 2 (Projects in Controlled Environments) Qualified member of the Projects Team. Developing new working relationships with staff within a large acute trust, and across the community. Providing Training on new systems and procedures and within various teams. Arranging successful conferencing and information events for multi organisations across the Leicestershire Health Community.; Managing a busy Service Desk for over 12000 users, ensuring that strict Governance guidelines are adhered to. Ensuring issues are resolved within agreed Service Level Agreements. Problem solving and making decisions on a daily basis to ensure the smooth running of the service. Managing staff and resources for a busy operational office providing access to Clinical Systems. Ensuring that rotas are created, and that staff are recruited within budget. Dealing with IM&T complaints for the trust dealing with them in a timely and polite manner. AchievementsSuccessfully managing team of 8 staff, managing sickness, appraisals and progression of staff.Managing the team's workload to ensure that all targets are met, considerable increasing confidence in the service desk and raising its reputation. Co-ordaining, Planning and resourcing Junior Doctors intake for 300+ staff. Successfully managing the Registration Authority Service attending all National meetings.Conducting interviews for Service Desk staff.

Working within a set of defined parameters, act as lead specialist, analysing and interpreting complex and detailed IT Service management data. Whilst acting up to manage the Registration Authority Service Resource to ensure there is an operational office cover was in place.

Acting as a point of contact for those that need the services of the Registration Authority including ICM (ISOFT Clinical Manager) & CAB (Choose and Book) registering staff and issuing them with Cards giving them the relevant access needed for their role. AchievementsBecoming PRINCE Qualified. Training Staff Attending & helping to co-ordinate Junior Doctors Inductions for over 300 doctors

Clinical Systems Officer Maintaining the UHL E-Booking Corporate Clinical Systems to assist with the maintenance of system master files, system configuration and applying user access levels in accordance with IMT and UHL policies and procedures.PA to Assistant Directors of Operations, Commissioning and Leicestershire Choose and Book Team - University Hospitals of Leicester NHS Trust. Acting up position;Personal Assistant to the 3 Assistant Directors of Operations, and to the Leicestershire Choose and Book Manager and the team of 11 staff. Acting as the main point of the contact, multiple diary management, meeting arranging, conference organising, liaising with different levels of staff internally within the trust as well as external organisations and appropriate issue escalation in the absence of the relevant director/s. Providing Commissioning support including organising all administrative aspects to the Commissioning team, communications with PCT's country wide and identifying and cascading new DoH guidance when published. To provide basic administration support to other members of the Operations Directorate. AchievementsCo-ordinating Board Meetings with Director Level representation. Networking with areas of the NHS outside of the Trust PA to Choose and Book Manager in Leicestershire and the Choose and Book Team - University Hospitals of Leicester NHS Trust.

Hnd, Administrative And Secretarial Procedures

Education record

Education record

Education record

in Hospitality and Catering - Pass

Education record

all D and above including English Language and Maths

Education record