Proterra is an American automotive and energy storage company based in Burlingame, California. The company designs and manufactures battery electric transit buses, battery systems for other heavy-duty vehicle builders, and charging systems for fleets of heavy-duty vehicles.

Provide comprehensive aftermarket customer support to Phoenix EV Greenville Site and other site leadership team members. Responsible for achieving sales goal by handling all inbound requests from customers, asking appropriate questions, understanding customer needs, recommending an appropriate product or solution and providing the highest level of customer service support to Customers.Order Management: Process customer requests (via phone, email, Sales Force Service Max), Assist with requests related to parts identification (reviewing technical drawings and documentation), quotes and orders. Perform routine reviews of Sales Order aging reports, initiate expedite actions as necessary, provide backorder reports to customers and internal groups. Customer Support: Maintain relationships with assigned customer groups; respond to customer request for information and submit/track requests; log and track issues per customer. Contribute to parts planning, sales forecasting, changes to recommend spare parts/tooling list; ensure effective participation of the escalation process to provide response to relevant issues on all orders. Ensure proactive communications and partnership between customers, relevant business partners and Customer Service leadership regarding order issues and changes; demonstrate a passion for meeting customer needs and exceeding customer expectations. Sales: Help develop new strategies to retain, grow aftermarket parts business; identify customers not purchasing product and connect with customers to earn/retain their business. Monitor selling price for parts and recommend adjustments based on market and customer input.

Conducted, maintained and published Business Impact Analysis, Disaster Recovery and Business Continuity Plans for all thirteen operating companies in the United States. Utilized Strohl Systems, Inc. Business Impact Analysis (BIA) and LDRPS software preparing executive reports, graphs and charts displaying weaknesses, risk analysis, risk assessments, vulnerabilities and timelines of the organization. Monitored off-site data storage movement to ensure that vital corporate data is protected and made available in the event of an emergency. Tested on annual basis of mission critical applications at hot site recovery facility (IBM). Facilitated Training and awareness programs. Advised management of opportunities for improvement.