Key Skills and Experience:Project co-ordinator through company acquisitions across multiple sites supporting users with desktops, laptops, mobile devices, warehouse scanners, printers including bespoke software and applications.Managed dual company software stacks for two years running side by side from acquisition to implementation of new ERP system.Delivered IT Services within expected business SLA’s. Monitored IT service desk and resolved the highest number of calls in the team exceeding a 90% resolution rate for the wider team. Engaged and communicated at all levels within the business to promote and support a collaborative environment. Responsible for group auditing, recording and maintaining documentation of IT Hardware and Systems across six sites to enforce asset tracking of hardware and software.Experienced 1st and 2nd Line Engineer. Remote and onsite support of 2,500 users across the UK - Desktops, laptops, mobile devices, warehouse guns, scanners, printers including bespoke software and applications with a 90% resolution rate within SLA.Background of operating in an IT dependant, fast paced, time critical, 24/7 business. Able to work independently, take ownership of tasks, manage own work load, time and support the IT Team with out of hours duties on a rotational basis.Instrumental in bringing over from Japan Mr. Masaaki Imai to introduce Kaizen / Lean Manufacturing to the Business.Sourced, implemented and managed “fit for purpose” CCTV Systems and Site Security at the Spalding Bakery.Managed a series of profitable Licenced Premises and won Publican Award.Grand Metropolitan London, Merlin Inns, Bass Brewers.Technology Knowledge:Active Directory Infor M3 ERP SupportMicrosoft Exchange SAPPrint Management Warehouse Management SystemCCTV Systems Label Printers and softwareVPN configuration Mitel Phone ExchangePublic Relations, Marketing and Advertising Public Speaking