Donna Miller Email and Phone Number

Summary:* 24 + Years of experience in the Insurance industry with a good understanding of Business process flow* Established technical competency and analyzed tradeoffs between usability and performance needs with the help and collaboration with subject matter experts and software developers* Worked with the technical staff to interpret and transform the requirements in terms of business necessities to technical specifications* Analyzed business-related data such as business records, operating manuals, business guides, and other pertinent documents* Earned several promotions due to exemplary work performance.Expertise:* Practical knowledge of Software Development Life Cycle Methodologies * Proficient in Requirement Gathering Techniques ranging from Interviews, Questionnaires, and Joint Application Development Sessions* Developed Test Plans, Test Matrix to ensure the new system satisfied all User requirements* Checking and validation of requirements in conjunction with the stakeholders* Experience with Unified Modeling Language diagrams such as Data Flow Diagram and Deployment Diagram using Visio* Practical knowledge of running data analysis using various tools and writing SQL queries* Strong analytical and product management skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements * Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements * Analytical, methodical, and resourceful approach to problem-solving, identifying root causes and corrective actions to meet short and long-term business, financial, and system requirements* Utilize my experience in using enterprise-wide requirements definition and management systems and methodologies required* Expertise in the management of User Request Change or change management (CM), and handling User Conflicts* Involved in End User Training and the Documentation