Donna O'Connor Email & Phone Number

Imperial Beach, California, United States

Responsible for the overall direction, coordination and implementation of the QI program for two Patient Centered Medical Home (PCMH) Recognized, Federally Qualified Health Centers (FQHC).• Provides executive level leadership for all quality functions, with full accountability for compliance with state and federal requirements relating to clinical quality.• Experienced in the collection and analysis of performance data and the development of standards and practices that lead to the closure of gaps in Clinical Quality Measures (CQM) for HEDIS and UDS.• Natural leader with the proven ability to guide and mentor staff, work across functions and departments, and leverage resources to achieve organizational goals.

San Diego, Ca

Created the Business Performance Consulting group with Senior Operational Excellence Leadership. Established and directed consulting relationships at multiple acute and non-acute healthcare organizations.Consulted with clinical and business leaders on performance improvement by establishing links between process improvement initiatives and business strategies, which resulted in identifying and prioritizing high impact opportunities.Directed client engagement activities across key functional value streams (Perioperative, ED, Imaging, Nursing, Pharmacy, to name a few) aligning efforts to strategic business metrics and cross-functional value stream initiatives. Facilitated the planning, preparation, prioritization and continuous review of process improvement pipeline initiatives. Developed charters, scorecards, completion plans and performance metrics to monitor achievement of goals. See a handful of examples below:• Increased % of Inpatients ready for Surgery from 41% to 98%. • Improved the % of defect free OR Case Carts from 72% to 98%. • Enhanced % of Outpatients ready for surgery from 76% to 93%. • Decreased the average OR turnaround time (TAT) for Total Joints from 33 to 25 mins. Trained and coached Lean leaders within varying functional roles to a point of demonstrated proficiency on Lean fundamentals such as: DMAIC, standard work, 5S, visual management, one-piece flow, huddles, change management / readiness, value stream analysis, Kaizen, Rapid Improvement Events and A3 problem solving.

San Diego, Ca

• Owned the C-Suite relationship with the largest Pyxis (ADC) client - 180+ facilities across 20 states, ~$74M revenue supporting pharmacy, nursing, IT & supply dispensing business.• Coordinated all multi-disciplinary efforts between Sales, R&D, Implementation, Field & Technical Services for client.• Conducted Quarterly Business Reviews where implementation targets & success were presented to joint leadership.

• Conducted BB, Kaizen & Rapid Improvement Event projects using DMAIC, DMADV, PDCA & Lean tools to improve current or new processes to achieve positive results (improved customer satisfaction, quality improvements &/or reduction in operational costs) while facilitating culture change. o BB Projects - increased through-put of Pyxis small parts to global customers from 72 days to 14 days resulting in financial benefit of $1.7M to the bottom line which exceeded PLT goal by 60% & accuracy an additional 15% (which earned a Top Gun nomination) o Kaizen - increased the percent of Pyxis ADC customer case resolutions within 24 hours by optimizing workflow, establishing standard work and mutual expectations which greatly improved customer satisfaction and decreased labor resulting in $500K financial benefit o RIE - determined the Pyxis customer cost of ADC stock-outs to be $500M/total per year for entire customer base & designed calculation tool o Led Next Generation R&D Workshops - determined user needs based upon VOC, VOE & Pain Points to define ADC functional specifications• Achieved Black Belt Certification within 1 year of entering program. • Worked with project sponsors & key stakeholders to create charters, select team members, & implement solutions. • Consistently exceeded the value & benefits that were forecasted for each project using data to analyze & drive intelligent decisions.

• Managed critical customer expectations & escalations in response to quality & regulatory concerns (recall activities, product specific issues & diversion activities with the DEA & FBI) for Pyxis ADC.• Owned complaint handling continuum (review, investigation, reporting, resolution, & trending) for Pyxis medical devices. • Provides clinical expertise to product development teams, product improvement teams, marketing, sales, regulatory affairs, external customers, and other functions or groups in the form of clinical consultation. • Assesses the severity of complaints and determines how to communicate them for regulatory compliance and optimal root cause resolution. • Decision-making on filing MDRs with FDA should this be required. • Strategizes to direct the efforts in key Pyxis accounts, including problem accounts, large scale IDNs, hospital evaluations and implementations, and crisis management of Pyxis customers.

• Provides in-depth solution feature, functionality & benefit knowledge that supports the sales process. • Execution of customized presentations to the client on-site & via the web.• Develops & maintains key relationships at client sites. • Gathers information to understand the client environment & complete client profiles.• Performs on-site walk-thrus &/or client conference calls to identify client needs & goals for presentation to position Cerner solutions. • Maintains industry knowledge (regulatory &/or competitive). • Coordinates demo logistics including set-up, tear-down, troubleshooting & equipment requests. • Participates in industry events (round-table discussions, interviews, publications, trade shows). • Provides input on the development of marketing materials. • Identifies ways to differentiate competitive advantages.

•Primary liaison between internal & external clients to facilitate interdisciplinary participation in Pain Services. •Provide consultation & continuing clinical education regarding pain pathophysiology & treatment modalities. •Marketing of services to physician practices & the community. Increased patient volume by 75% within first year. •Establishing Continuous Quality Pain Management (CQPM) activities based upon benchmarks, which focus on positive outcomes.•Responsible for design & implementation patient & family education.•Design documentation and trend tracking tools to streamline processes.•Established Continuous Quality Pain Management (CQPM) activities based upon benchmarks that focus on positive outcomes using customized database applications: Pain Department Manager–patient ID, treatment modality, outcome of treatment, complications, patient satisfaction surveys and statistical information to assess utilization of resources.

• Project Member of Implementation team for Cerner SurgiNet – provided expert consultant for Scheduling, Preference Card & Pick List, Management Reporting, Documentation & Clinical Supply Chain Design & Build teams. Designed clinical & regression testing.• Develop, implement & conduct formal training programs (preceptorships, inservices) & presentations for all levels of organization. • Responsible for initial hiring, training & evaluation (performance appraisals) of new Perioperative staff. • Plan, coordinate & organize overall professional, educational & clinical needs Perioperative staff.• Accountable for defining & implementing internal standards of care & competency congruent with external standards established across the health care continuum.

•Design member - institutional enactment of healthcare information technology systems:Documentation, Physicians Preference, Case Cart , Inventory and Equipment management, Data management for CQI analysis, costs projections, trend identification and process improvement.•Plan, coordinate & organize overall professional, educational & clinical needs Periop services.•Establish & maintain CQI Programs for Perioperative/Surgical Services.•Develop, coordinate, update & teach specialized Preceptorship Orientation Programs for new &/or experienced personnel.•Responsible for initial hiring, training & evaluation of all Periop staff. •Assures Trauma I certification requirements are met, along with continuing nursing education.•Develop, maintain & implement institutional Policies & Procedures based upon current Standards of Practice along with JCAHO Guidelines & State Regulations.•Evaluate departmental operations & propose recommendations to improve quality & efficiency.

Ba, Organizational Development

Activities and Societies: Delta Mu Delta

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