Donna O'Hanlon Email and Phone Number

• Assisted president and owner managing all aspects of company procedures and tasks• Supervised office staff and guided them through transition period• Dispatch service calls and maintain customer equipment information• Supplied all month end reports to President for payables and receivables • Streamlined workflows and decreased overhead expenses• Obtained insurance certificates, presented all documents for liability and workers compensation audits for multiple HVAC… Show more • Assisted president and owner managing all aspects of company procedures and tasks• Supervised office staff and guided them through transition period• Dispatch service calls and maintain customer equipment information• Supplied all month end reports to President for payables and receivables • Streamlined workflows and decreased overhead expenses• Obtained insurance certificates, presented all documents for liability and workers compensation audits for multiple HVAC companies.• Prepared payroll including prevailing wage, maintained employee records, filed employment taxes weekly and submitted payments to unions as needed• Served as Human Resource including processing 401K and health benefits• Compiled information for accountant to file sales, year end and quarterly taxes • Maintained customer and vendor relationships, acting as liaison to meet deadlines• Performed all bookkeeping functions such as banking, check runs and deposits• Composed Proposals and invoiced customers including AIA forms or larger jobs• Arranged for all contractual obligations to be fulfilled on all multi-million dollar contracts for government, industrial, schools and hospitals Show less

• Managed Client Service and Data Entry Departments including hiring • Negotiated and implemented client and PPO Network contracts• Educated providers and clients on procedures regarding claims submission• Arranged trade shows including travel agenda• Implemented time-line reports to reach expected completion dates • Supported Sales team by maintaining database of leads, assisted in follow up calls, prepared presentations, and provided demonstrations for… Show more • Managed Client Service and Data Entry Departments including hiring • Negotiated and implemented client and PPO Network contracts• Educated providers and clients on procedures regarding claims submission• Arranged trade shows including travel agenda• Implemented time-line reports to reach expected completion dates • Supported Sales team by maintaining database of leads, assisted in follow up calls, prepared presentations, and provided demonstrations for clients• Interpreted healthcare contracts with technical group for claims discounting methodology• Performed audits on data to increase accuracy rate for automated claims repricing Show less

Network Financial Specialist • Prepared and analyzed Network payments and reports • Resolved customer service issues with regional and national networks• Implemented procedures for quality assurance• Contracted with various healthcare providers • Coordinated work flow on client accounts• Researched laws regulating PPOs in each state on an annual basisExecutive Administrative Assistant• Performed all administrative duties for three Vice Presidents• Review… Show more Network Financial Specialist • Prepared and analyzed Network payments and reports • Resolved customer service issues with regional and national networks• Implemented procedures for quality assurance• Contracted with various healthcare providers • Coordinated work flow on client accounts• Researched laws regulating PPOs in each state on an annual basisExecutive Administrative Assistant• Performed all administrative duties for three Vice Presidents• Review incoming contracts and prepare forms for implementing new PPO's into network• Handle confidential projects to ensure information would not be released before scheduled• Assist V.P. of sales with potential customers often being the first point of contact• Arranged revenue data for easy analysis• Facilitated interdepartmental communications as needed• Organized materials for sales conferences Show less