* Maintain courteous guest service and respond promptly to guest questions, complaints and/or requests. * Hire, train, motivate, supervise, coach, develop, empower, discipline and terminate all employees. * Maintain proper maintenance of the building and grounds by implementing Preventive Maintenance guidelines. * Maintain the methods and procedures used by employees for compliance with operating procedures. * Review Daily Cash Drop with Settlement Reports. Make… Show more * Maintain courteous guest service and respond promptly to guest questions, complaints and/or requests. * Hire, train, motivate, supervise, coach, develop, empower, discipline and terminate all employees. * Maintain proper maintenance of the building and grounds by implementing Preventive Maintenance guidelines. * Maintain the methods and procedures used by employees for compliance with operating procedures. * Review Daily Cash Drop with Settlement Reports. Make bank deposit daily. * Review Daily Income Report and Occupancy Report to ensure accuracy. * Perform daily inspection of guest room, lobby, general hotel areas and surrounding hotels areas. * Monitor and control inventories for operating equipment, linen and uniform to ensure par stocks are maintained and costs are controlled. * Maintain appropriate standards of dress, hygiene, uniforms, appearance, posture and conduct of all employees. * Supervise outside contractors/vendors, café operators and convenience store to ensure contractual compliance. * Implement and control departmental procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests. * Verify the property is in compliance with all health, fire/safety and local municipal regulations. * Perform other tasks as deem necessary for the smooth operations of the hotel. Show less

- Manage and deliver excellent customer service to support the Company's overall goals and service objectives- To ensure respond to customers' requests efficiently and complaints promptly- Maximize opportunities to cross-sell company products and services- To monitor customer's outstanding deposit or pending deposit cases- To manage the Products recovery plan and Customer happiness recovery plan- Plan and supervise outdoor service scheduling- Play a central role in the… Show more - Manage and deliver excellent customer service to support the Company's overall goals and service objectives- To ensure respond to customers' requests efficiently and complaints promptly- Maximize opportunities to cross-sell company products and services- To monitor customer's outstanding deposit or pending deposit cases- To manage the Products recovery plan and Customer happiness recovery plan- Plan and supervise outdoor service scheduling- Play a central role in the Company's customer service initiatives Show less