Donna Pacelli Email & Phone Number

Arizona, United States

Tempe, Arizona, United States

Tempe, AZ

Pre-Sales technical configurations, with a focus on the HPE product line. Also act as the Team Lead and Subject Matter Expert for the HPE ASE Team in Tempe, AZ

Tempe, AZ

Tempe, AZ

Tempe, AZ

• Engage with the customer to understand the full scope of the solution request
• Utilize appropriate tool sets and technical knowledge to effectively process requests for specific hardware, software, license, services and configuration solution designs
• Recommend product alternatives, as appropriate
• Collaborate with appropriate internal and external resources (vendors, customers, Avnet employees, suppliers, etc.) to resolve all pertinent technical issues impeding delivery of optimum design solutions, escalating as.
• Maintain product and supplier certification, as required

Tempe, Arizona

• Perform order entry, and is the primary customer and supplier interface for all customer issues related to order management for Cisco products
• Facilitate order fulfillment process to ensure customer service levels are met
• Review an d enter orders to meet customers’ expectations for on-time shipment while maintaining established quality levels throughout the process
• Make adjustments in purchasing, backlog management, integration, engineering and shipping/traffic, as appropriate
• Coordinate with internal and external resources to meet agreed-to expectations of the customer and Avnet
• Identify and communicate options available for issue resolution, as needed.

Tempe, AZ

• Work with configuration developers and subject matter experts to bring projects to fruition in the ERP\SAP tools, providing a more user friendly environment
• Provide system and process support to internal and external users
• Conduct functional tests of defects and enhancements, resulting in higher quality system upgrades
• Support the Strategic Enablement Services groups, providing information for more accurate training materials
• Enter defects and enhancements in the Quality Center application, resulting in detailed information gathering and recording

Tempe, AZ

• Provided Pre-Sales technical support to internal and external customers, resulting in more productive sales calls
• Completed technical configurations for more complex solutions, using online collaboration\configuration tools
• Performed configuration second checks for newer team members, improving training methods
• Attended supplier Technical Summits, obtaining additional education and certifications

Tempe, AZ

• Performed monthly quality audits on all team members, consistently achieving a 90% quality assurance
• Assisted resellers in scoping customer environments, successfully providing complete solutions
• Offered Avnet resellers training on the EMC online configuration tool resulting in more accurate solution recommendations
• Posted policy and process changes, resulting in a more informed team
• Held monthly training classes for Sales and Technical teams, producing better product knowledge
• Attended supplier Technical Summits, obtaining additional education and certifications

• Coordinated with Sales staff on Pre-sales issues regarding hardware and software configurations, in order to produce higher quality applications.
• Assisted in development of Pre and Post Sales procedures and business practices.
• Troubleshoot software and hardware issues.
• Proofread technical manuals, resulting in more accurate documentation.

• Maintained manufacturing lines that created, assembled and packaged compact discs.
• Moved raw and finished materials, resulting in faster product turnover rates.
• Performed quality checks on discs, and on finished orders prior to shipping, to reduce quantity of rejected product.
• Maintained replication lines that created compact discs from original glass master.

Bachelor, Technical Mgmt

Associate In Science, Business Administration, Business Administration And Management, General

Education record

Diploma, Business