Donna Pacelli Email & Phone Number

Arizona, United States

Tempe, Arizona, United States

Tempe, Az

Pre-Sales technical configurations, with a focus on the HPE product line. Also act as the Team Lead and Subject Matter Expert for the HPE ASE Team in Tempe, AZ

Tempe, Az

Tempe, Az

Tempe, Az

● Engage with the customer to understand the full scope of the solution request ● Utilize appropriate tool sets and technical knowledge to effectively process requests for specific hardware, software, license, services and configuration solution designs● Recommend product alternatives, as appropriate● Collaborate with appropriate internal and external resources (vendors, customers, Avnet employees, suppliers, etc.) to resolve all pertinent technical issues impeding delivery of optimum design solutions, escalating as necessary● Maintain product and supplier certification, as required

Tempe, Arizona

• Perform order entry, and is the primary customer and supplier interface for all customer issues related to order management for Cisco products• Facilitate order fulfillment process to ensure customer service levels are met• Review an d enter orders to meet customers’ expectations for on-time shipment while maintaining established quality levels throughout the process • Make adjustments in purchasing, backlog management, integration, engineering and shipping/traffic, as appropriate • Coordinate with internal and external resources to meet agreed-to expectations of the customer and Avnet• Identify and communicate options available for issue resolution, as needed. • Manage backlog including but not limited to: monitoring the progress of orders, investigating and making decisions within established process for resolution of issues (e.g., shipping, Return Merchandise Authorization (RMA), damage, lost goods insurance, order tracking and request revision) and escalating decisions regarding exceptions and critical situations

Tempe, Az

• Work with configuration developers and subject matter experts to bring projects to fruition in the ERP\SAP tools, providing a more user friendly environment• Provide system and process support to internal and external users• Conduct functional tests of defects and enhancements, resulting in higher quality system upgrades • Support the Strategic Enablement Services groups, providing information for more accurate training materials• Enter defects and enhancements in the Quality Center application, resulting in detailed information gathering and recording

Tempe, Az

• Provided Pre-Sales technical support to internal and external customers, resulting in more productive sales calls• Completed technical configurations for more complex solutions, using online collaboration\configuration tools• Performed configuration second checks for newer team members, improving training methods• Attended supplier Technical Summits, obtaining additional education and certifications

Tempe, Az

• Performed monthly quality audits on all team members, consistently achieving a 90% quality assurance• Assisted resellers in scoping customer environments, successfully providing complete solutions• Offered Avnet resellers training on the EMC online configuration tool resulting in more accurate solution recommendations• Posted policy and process changes, resulting in a more informed team• Held monthly training classes for Sales and Technical teams, producing better product knowledge• Attended supplier Technical Summits, obtaining additional education and certifications• Promoted to Configuration Specialist SR after two years• Trained new hires on Avnet and supplier tools, achieving better productivity• Provided suppliers with suggestions on improving their configuration tools, producing a more user-friendly application• Provided Pre-Sales technical support to internal and external customers, resulting in more productive sales calls• Participated in new product trainings and webinars, creating a wider range of knowledge• Performed configuration second checks for newer team members, improving training methods• Began as a Configuration Specialist, quoting technical configurations for the NetApp, EMC and Brocade storage lines using their online collaboration\configuration tools• Took classes and obtained supplier certifications• Received several company awards for leadership, productivity and service

• Coordinated with Sales staff on Pre-sales issues regarding hardware and software configurations, in order to produce higher quality applications.• Assisted in development of Pre and Post Sales procedures and business practices.• Troubleshoot software and hardware issues.• Proofread technical manuals, resulting in more accurate documentation.

• Maintained manufacturing lines that created, assembled and packaged compact discs.• Moved raw and finished materials, resulting in faster product turnover rates.• Performed quality checks on discs, and on finished orders prior to shipping, to reduce quantity of rejected product.• Maintained replication lines that created compact discs from original glass master.

Bachelor, Technical Mgmt

Associate In Science, Business Administration, Business Administration And Management, General

Education record

Diploma, Business