Placement Officer 香港政府社會援助 就業服務主任 20112011-2012 Responsible to help Hong Kong Government Social Welfare Service Users in Seeking jobs.

JAL Senior Leader Cabin Attendant 日本航空公司 高級空中服務員及客服組長1994-20111994 – 2011 I worked for Japan Airlines International Company Ltd. as a Senior Leader Cabin Attendant. And I have been working for the Company for 17 years. JAL First Aid Instructor日本航空公司 急救課程教官 Since 2003JAL Cabin Crew Instructor日本航空公司 空服部教官 Since 2004I was sent to Japan for Qualification Training Course in order to obtain the Certificate of “Cabin Attendant Instructors at Overseas Bases”.Since FY2004, I was then responsible for train up new employed staff until they graduated after a 4-months training. My duty subjects include Appearance, Service Manners, Passenger and Customers’ psychology, Safety and Emergency training (English and Japanese), Aviation Knowledge, Aircraft, Customs and Immigration regulations, Company Manuals Studies, Announcement training, English conversation, Putonghua conversation, Japanese conversation, etc. JAL Interviewer日本航空公司 面試官 Since 2005JAL Management Officer (Senior Leader and Performance Team In Charge) 管理層成員及客服組長 2007-2011My job is responsible for managing about 250 Hong Kong based Chinese Cabin attendants.I participate the administrative meeting held every 3 months for planning the working policies for Hong Kong Based Crew. I do briefing before flight departures in order to ensure our Crew having satisfactory knowledge and good appearance standard for their service. I conduct performance assessments. Whenever I receive any complaints from other senior crew or passenger about a crew, I will interview him and give him appropriate encouragement and advice. I plan current crew brush up training about Putonghua announcement, service manners, and problem solving skills as well as Japanese language training. My work also includes course material preparation. My routine work also includes handling passenger complaints and crew coordination and communication with other departments in the Company.