Donna Parker Email and Phone Number

Lead/facilitating the incident response process while ensuring the appropriate urgency and discretion is applied to the incident. Overseeing resolution of issues from initiation to future prevention.

Responsible for overseeing the achievement of larger organizational goals. Coordinating efforts between different projects and leading overall programs with strong attention to strategy, implementation, and delegation.

Lead strategic, tactical and consultative business projects with teams and businesses units across Services. Establishing trusted partnering relationships with stakeholders and their management teams, through project management and leadership of operational and process improvement initiatives.

Collaborate with internal partners in development to gain traction on escalated issues reported by other internal teams. Manage customer escalations to resolution and overall satisfaction. Survey escalation trends while identifying and supporting opportunities for process improvements.

Managed design, strategic planning and development of multiple Workday cross-functional projects from initiation to de-ployment phases. Responsible for working with project sponsors, functional managers, technical analyst and other IT re-sources to create and manage the scope, budget, schedule and deliverables to complete the project.

Managed design, strategic planning and development of multiple Workday cross-functional projects from initiation to de-ployment phases. Responsible for working with project sponsors, functional managers, technical analyst and other IT re-sources to create and manage the scope, budget, schedule and deliverables to complete the project.

Managed design, strategic planning and development for Workforce Now Implementation projects. Instrumental in providing architecture expertise to clients on appropriate IT solutions including system analysis reviews and managed client requirements. Established rapport and strong communication with internal and external stakeholders for each project. Responsible or budget analyses and management of service agreements between clients, vendors and sales team, including delivery times, content, and other negotiated contract details.