Donna Perry Email & Phone Number

Phoenix, Arizona Area

Chandler, Az

• Collaborate with local and remote teams to complete migration of a Lotus Notes knowledge base to Salesforce Knowledge platform. Responsible for reviewing and editing articles in the existing system for content, clarity and formatting accuracy and prepare for upload/publication in Salesforce Knowledge. • Required file conversions, data transfers, scripted upload processes and project tracking accomplished using Excel, Word, SharePoint, Visio, NitroPro, Adobe and Eclipse IDE.

Chandler, Az

As a support specialist my objectives are to ensure that customers have systems that run smoothly. I assist clients in a variety of areas:• Provide customers with expert advice and consultative support with technical issues for PowerSchool SIS and related technology products used to manage school processes, student data, and to connect 3rd-party education technologies relied upon in school offices and classrooms.• Troubleshoot, diagnose and resolve product issues and usage questions to ensure the success of day-to-day operations for customers.• Manage product implementations, enhancements and upgrades on a diverse set of operating environments including mobile platforms.• Document and log support issues and subsequent resolution using Salesforce CRM.

Chandler, Az

• Conduct outreach call campaigns to new merchants in order to provide education on payment processing with PayPal and effective utilization of target features of merchant account. • Encourage merchants to incorporate PayPal selling tools for their websites and assist them with backend integration of shopping carts. • Outbound consultations to verify account configuration and to provide guidance on features, including financial products, service levels and payment processing. • Document all aspects of the outreach process using internal and external tools. • Communicate with management to ensure successful implementation of each marketing campaign. • Participate in collaborative training and education opportunities with peers to enhance product knowledge, including development of team best practices for current and future marketing initiatives.

Chandler, Az

• Support and troubleshoot product issues including payment processing, transaction analysis, financial activity and assessment reporting, and use of website integration tools. • When required, implement escalation procedures with either Product Engineering or Risk Assessment teams. • Utilize internal tools to investigate accounts, transaction logs, bank accounts, proprietary financial products and other customer specific information to resolve support issues. • Discuss PayPal risk policies with merchants. Review the dispute and chargeback process and show merchants how to mitigate their exposure.

Gilbert, Arizona

• Developed quality one-to-one relationships with clients by providing a direct point of contact for banking and brokerage services.• Processed all phases of account activity ensuring accuracy and confidentiality.• Effectively employed account tools, marketing campaigns and research in both pre-sale and post-sale stages including direct mail campaigns, seminars and systematic contact activity.• Ensured branch office compliance with FINRA and SEC rules, regulations, and policies.

Chandler, Az

• Managed high-level administrative support for both Principal and staff.• Responsible for front-office and back-office operations including Information Technology, Human Resources, Project Accounting and Contract Administration.• Reduced expenses by identifying areas of redundant spending and developing cost-effective procurement strategies with vendors and service providers.• Conducted license management reviews for Professional Engineers (PE) to ensure staff engineers were legally certified to provide engineering services.

Phoenix, Az

• Provided both administrative and project support for Principal of architectural design firm.• Developed standards to improve customer relations management during project life cycle in order to streamline project management and reduce overhead.• Coordinated tasks and responsibilities for multiple design projects with principal, designers and sub-contractors to ensure contract requirements were met.• Responsible for brand development, website and collateral materials.

Bs, Information Technology

As, Media/Communications