Donna Potts Email and Phone Number

Leading a team of 3, my role and responsibilities as Head of People & Culture Include:• Strategic P&C Planning – collaborate with the Executive Leadership Team to align P&C strategies with overall business objectives. Develop and implement P&C plans and programs that support Escient’s long-term growth.• Talent Acquisition - Oversee the recruitment and selection process, ensuring Escient attracts, and hires values aligned and qualified candidates. Ensure that the Recruitment Business Partner maintains effective talent pipelines. Oversee onboarding processes to facilitate new employees' successful integration into Escient.• Employee Professional Development - Create and execute employee development and training programs to enhance skills and competencies.• Performance Management - Develop and administer performance management systems to evaluate employee performance fairly and objectively. Ensure performance feedback and coaching mechanisms are in place to support employee growth and development. Develop and administer employee promotion processes.• Compensation and Benefits - Oversee the design and implementation of competitive compensation and benefits packages. Conduct regular benchmarking to ensure Escient remains competitive in the job market. Manage the annual salary review and increase process.• Employee Relations - Address and resolve workplace conflicts and employee grievances promptly and professionally.• P&C Compliance and Policy Development - Ensure compliance with all relevant employment laws and regulations. Develop and maintain HR policies and procedures that align with best practices and legal requirements.• Culture and Employee Engagement - Foster a positive and inclusive work culture that promotes employee engagement and productivity. Implement initiatives to boost employee morale and satisfaction.• P&C Budget Management - Manage the P&C budget effectively, optimising resources to achieve P&C goals.

• Led and facilitated organisational change initiatives to drive successful adoption and implementation of process improvements, technology implementations and organisational restructuring.• Conducted comprehensive assessments to understand the organisation's current state and identified areas for improvement.• Developed and executed change management plans, ensuring alignment with strategic objectives and minimising potential risks.• Engaged and collaborated with stakeholders, including employees, team leaders and leadership teams, to build support and address concerns throughout the change process.• Designed and executed effective communication strategies, delivering consistent and clear messaging about the rationale, benefits, and steps of the change initiatives.• Developed and delivered targeted training programs to equip employees with the necessary skills and knowledge to adapt to the changes.• Identified and addressed cultural integration needs, aligning values, beliefs, and behaviours with the desired organisational culture.• Managed the resourcing requirements for all Innodev engagements and consultants and provided weekly reporting to the Leadership Team.

Delivered change management activities on the rollout of Office 365 on new Windows 10 devices for all staff at the client site. This included: • Change impact assessments • Development of Communication and Change Plans • Creation of project communications • Leading a Change Analyst on the project

• Led and facilitated organisational change initiatives to drive successful adoption and implementation of process improvements, technology implementations and organisational restructuring.• Conducted comprehensive assessments to understand the organisation's current state and identified areas for improvement.• Developed and executed change management plans, ensuring alignment with strategic objectives and minimising potential risks.• Engaged and collaborated with stakeholders, including employees, team leaders and leadership teams, to build support and address concerns throughout the change process.• Designed and executed effective communication strategies, delivering consistent and clear messaging about the rationale, benefits, and steps of the change initiatives.• Developed and delivered targeted training programs to equip employees with the necessary skills and knowledge to adapt to the changes.• Identified and addressed cultural integration needs, aligning values, beliefs, and behaviours with the desired organisational culture.Key Client Engagements:• Senior Change Manager – Skills and Employment Restructure• Change Management Lead – National Change Portfolio• Change Manager – CR Implementation

• Provided end-to-end change management activities for the ICT portfolio of projects. • Creation of change analysis and impact assessments.• Development of change strategy and change plans.• Development of training plans and delivery of training.• Stakeholder engagement at all levels of the organisation including C-suite.• Development of communications plans and collateral.• Management of the software testing cycle • Facilitation of application/project handover to the business.

• Responsible for Account and Contract Management for a number of clients.• Project Manager for key projects within the organisation• Responsible for the implementation of a workflow management tool to assist in the streamlining of job flow, from incident management to change and release management.• Change management including the review and high level analysis of all changes and managing those changes through the software life cycle• Release Management including release planning, managing on site UAT, management of defect resolution and deployment of new releases on site.

•Analysis and clarification of customer business requirements •Investigation of incoming change requests and recommendations to the Change Advisory Board regarding scheduling of changes •Supporting Changes though the Software Development Lifecycle•Preparation of Release Documentation•Review of User Documentation•Implementation, roll out and training of Seapine Test Track Requirements Manager•System Administration of Serio (a Service Desk tool) and Test Track RM •Co-ordinate the handover of releases to the Service Desk team•Preparation of monthly reports

Managing the recruiting needs for a range of clients including ad-hoc HR consulting activities and executive search.Primary Responsibilities:•Obtain thorough role brief; recommend appropriate recruitment and advertising strategy•Draw up assignment specification•Prepare and place advertisements •Manage ad responses•Interview suitable candidates prepare shortlist report•Carry out reference checking and deliver candidate shortlist to the client•Arrange client interviews for candidates, and monitor progress of assignment to completion, including negotiation of offer and placement terms•Complete post placement follow up •Monitor progress of placed candidates and maintain contact•Undertake client visits •Carry out marketing and new business development

Management of client databases, coordination of projects, efficient handling and resolution of client issues, system implementations, upgrades.Major Achievements•Every six months managed and coordinated the upgrade of 100+ clients to a new release level of the product. This involved organising a team of personnel to carry out the tasks, contacting all clients and co-ordinating suitable time frames for the upgrades. Devised procedures for other personnel to follow. This allowed upgrades to be performed faster, minimising the disruption to the client base.•Developed and documented procedures for the role of Database administrator where none previously existed. From the knowledge and experience gained whilst working in my role, developed procedures for all tasks that had to be performed as the Database administrator. This generated time savings and increased turn around times of tasks allocated.•Reduced the number of outstanding issues in the help desk by 75% by contacting each client about their outstanding issues and in consultation with the client working through the issue to resolve the call or determined that the issue was no longer required.•Managed the growth of the Hosted client base from 7 clients to 100 + clients in a 3 year period. Implemented procedures to ensure smooth work flows and built positive relationships with the clients. •Provided system training for new employees

Recruitment Consultant

Internal Sales Consultant

Recruitment Consultant