Donna Quick Email & Phone Number

Chester, England, United Kingdom

ER Advisor to a group of 14 Homes & around 700 staff.

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

My role was initially to support 10 Area Managers in all things people. Since starting I became heavily involved in Furlough – I was appointed as Lead Researcher on this Unfurlough Closing & re-opening stores Headed up a project around building flexibility into retail colleagues’ contracts. Shared Services go-to person for grievances and disciplinary appeals. Stepped into retail recruitment.

North

This was a field-based role where I managed all people matters in the North, Scotland and Ireland. Partnered across a range of brands including Goldsmiths, Mappin & Webb, Watches of Switzerland, boutique stores (Breitling, TAG Heuer & Omega) and The Watch Lab. Partnering with Regional Managers and L&D Partners, developed people plans for each region to proactively develop the business from a people perspective and improve engagement levels. Performance Management and Training -… Show more This was a field-based role where I managed all people matters in the North, Scotland and Ireland. Partnered across a range of brands including Goldsmiths, Mappin & Webb, Watches of Switzerland, boutique stores (Breitling, TAG Heuer & Omega) and The Watch Lab. Partnering with Regional Managers and L&D Partners, developed people plans for each region to proactively develop the business from a people perspective and improve engagement levels. Performance Management and Training - ensured that Managers are able to consistently address performance problems and reach resolutions within reasonable timescales. Support and attend complex and/or high-risk meetings with Line Managers. Ensure a talent pipeline to fill future management resourcing needs. Managing store closures and redundancy matters. Show less

Field Based

Relationship building the with Area Managers and Regional Managers ensuring that all conflicting priorities are handled in the most appropriate way and in the correct timescale. Advising Branch Managers and Area/Regional Managers when handling the full remit of HR casework including investigations, disciplinary meetings, grievance meetings, performance management and long term/short term sick. Managing redundancy situations for both full store redundancies and single person in branch.… Show more Relationship building the with Area Managers and Regional Managers ensuring that all conflicting priorities are handled in the most appropriate way and in the correct timescale. Advising Branch Managers and Area/Regional Managers when handling the full remit of HR casework including investigations, disciplinary meetings, grievance meetings, performance management and long term/short term sick. Managing redundancy situations for both full store redundancies and single person in branch. Managing a small number of TUPE transfers from other businesses such as Aldo and Jones The Bootmaker. Administration for ER casework including invitation letters and outcome letters. Assisting in the delivery of training to Branch Managers. Show less

Chester

Partnering with the call centre managers ensuring that their priorities are handled in the correct timeframe. Delivering commercial advice to managers on a full scale of employee relations cases including disciplinary, long term/short term sickness, grievances and performance. Ensuring that legal compliance is adhered to at all times for banking and OFCOM regulations – referring to CIFAS as required.

Field Based - Ftc

Partnering with the Area Managers ensuring that their areas priorities are handled in the correct time frame. Field based – managing own diary in supporting a large number of counters from Birmingham upwards including Scotland and Ireland. Coaching and supporting Area Managers in all employee relations cases – including note-taking and producing all administration (invitation/outcome letters etc.) Face to face and telephone interviewing of Counter Managers and Counter Assistants… Show more Partnering with the Area Managers ensuring that their areas priorities are handled in the correct time frame. Field based – managing own diary in supporting a large number of counters from Birmingham upwards including Scotland and Ireland. Coaching and supporting Area Managers in all employee relations cases – including note-taking and producing all administration (invitation/outcome letters etc.) Face to face and telephone interviewing of Counter Managers and Counter Assistants and handling the relationship through to offer/induction. Up skilling Counter Managers by delivering training on management skills and recruitment. Liaising with host Store Managers and Beauty Hall Managers on store approval for recruitment and disciplinary purposes. Show less

Knowsley

• Providing support to all managers of QVC Knowsley in areas such as:o Call Centreo Warehousing and Distribution Centreo Support Services (Accounts, IT etc)• Self management of cases representing the full Employee Relations range (disciplinaries, grievances, STS, LTS, flexible working, performance management and investigations)• Coaching and development of managers before, during and after both formal and informal meetings so that the right commercial, professional and… Show more • Providing support to all managers of QVC Knowsley in areas such as:o Call Centreo Warehousing and Distribution Centreo Support Services (Accounts, IT etc)• Self management of cases representing the full Employee Relations range (disciplinaries, grievances, STS, LTS, flexible working, performance management and investigations)• Coaching and development of managers before, during and after both formal and informal meetings so that the right commercial, professional and consistent decision can be made.• Performance Management – improving performance through effective coaching of managers• Streamlining process and procedures • Planning, organising and booking of all Health & Wellbeing initiatives to ensure maximum employee exposure. Show less

Bromborough

• Providing advice to managers on all HR issues including disciplinary, capability, absence and grievance for a large corporate banking account including investment bank, call centres, head office functions and the branch network.• Ensuring that all absence and performance management is procedurally and correctly managed according to policy and to achieve the best results for both the employee and the business. • Full management of cases (between 150-180 at any one time) ensuring that… Show more • Providing advice to managers on all HR issues including disciplinary, capability, absence and grievance for a large corporate banking account including investment bank, call centres, head office functions and the branch network.• Ensuring that all absence and performance management is procedurally and correctly managed according to policy and to achieve the best results for both the employee and the business. • Full management of cases (between 150-180 at any one time) ensuring that updates are made in a timely manner.• Coaching line managers to deliver all types of meetings.• Audit of paperwork including invitation letters, outcome letters and performance/attendance improvement plans. Show less

Home Region

• Coaching and developing the Regional Manager, Store Managers (18 Stores) and Duty Managers to deliver disciplinary sanctions up to and including dismissal. Also advising in sickness, absence and grievance procedures.• Maintained training records for all management training for region.• CV sifting for store roles on systems such as People Bank.• Recruitment for new stores and management vacancies in existing stores.• Full management induction process from completion of relevant… Show more • Coaching and developing the Regional Manager, Store Managers (18 Stores) and Duty Managers to deliver disciplinary sanctions up to and including dismissal. Also advising in sickness, absence and grievance procedures.• Maintained training records for all management training for region.• CV sifting for store roles on systems such as People Bank.• Recruitment for new stores and management vacancies in existing stores.• Full management induction process from completion of relevant payroll forms to twelve week sign off.• Booking of all travel and accommodation for new managers to the business for induction within strict timescales and budget.• Tracking of all long term sick, liaising with stores to advise on when and how to refer to occupational health.• Regularly updated HRBP’s with a weekly handover detailing all absence, grievances, disciplinaries, recruitment, induction activity, accredited learning and vacancies.• Assessing in Talent Centres for management roles aiding succession. Show less

Broughton Park

• Recruitment and induction of store team.• Hearing and delivering sanctions for disciplinaries and grievances.• Ensuring that all legal and company training was up to date.• Legal compliance.• Cash office.• Payroll including forecasting and budgeting for store and customer restaurant.• Loss prevention.• Health and safety.•Stockroom and stock taking.

Wrexham

• Assessing the following qualifications all levels 1-3 to both mainstream adult learners and unemployed young adults (16-19)• NVQ Retail • NVQ Customer Service• Key Skills Communication• Key Skills Application of Number• Key Skills Working With Others• Key Skills Problem Solving• John Muir Award for Conservation

North Wales

• Full responsibility for the safety and security of branch customers and staff.• Achieving pre-determined sales targets through coaching sales team.• Ensuring that branch was legally compliant.• Ensuring that sales team were legally compliant by regularly observing live sales.

North West

• Coaching team to achieve pre-determined sales targets.• Achieving targets for additional products e.g.: store credit card.• Duty manager.• Regional credit card champion.• Cash office.• Stockroom.• Customer service

North West

• Customer service desk• Switchboard• Payroll• Hearing and deciding sanctions on disciplinaries and grievances.• Stockroom.• Cash office.• Recruitment and training of store staff including obtaining references and right to work.• Health and safety.

Cipd L5

Cipd L3