Donna Remaley Email & Phone Number

South Plainfiels, Nj

❖ Supports a team seeking work environment ❖ Demonstrates selling, incentive and product knowledge❖ Drives store goals❖ Builds guest loyalty❖ Covers sales floor and fitting room at all times❖ Maintains awareness of all sales promotions❖ Effectively handles multiple clients and projects❖ Processes shipment of goods for placement on the sales floor

Edison, Nj

❖ Scheduled, modified and canceled non-emergency medical transportation for Medicaid recipients as requested❖ Ensure accurate trip data input❖ Obtained and documented details of any complaints being filed❖ Submitted information for callers whose Medicaid eligibility was not up-to-date or needed to be verified❖ Referred unresolved customer grievances to proper departments for further investigation and resolution❖ Assisted members with transportation inquiries

Piscataway, Nj

❖ Provided technical support of the Protime® medical device for patient self testers, doctors offices and hospitals❖ Instrumental in defining the process to assure accurate pricing for Extended Warranty Plans and Repair Protection Plans❖ Maintained warranty information in Oracle based JDE system and on a separate customer service drive❖ Teamed with Contract Management , Customer Service, Sales Team, Upper Management and Finance to investigate and resolve and disputes or issues❖ Proactively looked for process improvements efficiencies in the department❖ Handled a high volume of phone calls and emails with customers regarding technical issues, warranty and repair inquiries, price quotes and providing fully executed extended warranty and repair protection plan documentation❖ Triaged calls to appropriate departments and specialists

Carteret, Nj

❖ Maintained all case files and attorney case database❖n Prepared memos and legal correspondence❖ Input into database and processed all store violations for payment to municipalities and state agencies in 4 states❖ Tracked and submitted for payment all attorney and vendor bills❖ Handled and responded to requests regarding subpoenas received❖ Communicated with internal and external contacts❖ Notary Public

Woodbridge, Nj

❖ Disbursed to proper agencies escrowed insurance payments and property tax payments❖ Sent out correspondence to customers regarding soon-to-be canceled or non-renewed policies❖ Attained customer insurance information from insurance companies and agencies❖ Updated customer records to reflect correct insurance information

Various Locations In Nj

❖ Coordinated the ordering and installation of AT&T Local Services for all customers❖ Provided continuous customer service , status and ongoing communication with assigned customer base❖ Supplied spreadsheets 3 times a week and conducted bi-weekly conference calls with customer base to ensure customer satisfaction and to discuss and resolve any issues❖ Teamed with customer, account team, local exchange companies and provisioning department to ensure timely end efficient completion of customer circuits❖ Proactively developed training materials and improved process flows❖ Trained peers and management team on systems, procedures and new processes❖ Teamed with Contract Management and Collections to investigate and resolve billing disputes❖ Acted as In-Charge for Supervisor as needed