Donna Richardson Email and Phone Number

Licensed in Texas, Tennessee, Virginia & Washington.I have the experience, knowledge, and know-how to run the business's day-to-day operations from my home office. I work hands-on with customers while tailor-fitting their permanent benefits to their family's needs. I maintain a positive relationship with the long-lasting groups and associations I work with such as VFW, Police Associations, Nurses Associations, Firefighters, Postal Workers, Labor Unions, etc. I use my skills in communication, leadership, organization, time management, networking, team building, and much more, every day in order to produce viable contracts.

Oversaw effective operating procedures across a non-profit company that uses a retail store as its primary source of income. Duties included reviewing company documents to make inferences about factors like communications and productivity. Implemented hiring procedures and communicating with the Board of Directors to improve company operations. Defined, implemented and revised operational policies and guidelines for the overall organization. Developed and executed new growth directives, created job descriptions, hired competent personnel who oversaw volunteer training programs, liaised with the Board of Directors to develop financial plans and ensure company-wide operational compliance, kept track of the company’s revenue margins and conducted budget reviews to maximize profits from sales and donations, oversaw veterans support services, managed procurement and resource allocations.

Planned, scheduled and procured events to sell products within central Texas. Obtained various outside clients and suppliers via telephone, email or on-site. Managed contracts and business relationships between clients and fellow sales vendors. Conducted financial analysis, developed strategical marketing initiatives in order to grow the business. Planned and tracked progress toward business goals. Recruited, hired, trained and monitored employees. Managed all administrative duties of the business, including bookkeeping and accounting. Maintained stock, displays and equipment. Communicated and understood the needs of the customers while resolving any problems.

Provided daily support to executive members with regards to compiling and processing daily reports, managed office work flow, and submitted weekly revenue reports for a company that offered shipping services across the southern portion of the United States. Maintained all database systems including both electronic and hard copies for each contract that was in process, as well as filed and retained previous contracts with vendors. Processed all bid request and monitored all contract requirements. Managed multiple reporting requirements for multiple department managers and senior leaderships members to track and monitor the company’s ongoing activities that supported over $20 million in monthly revenues. Streamlined internal filing processes by converting all bid processes to an electronic database system, as well as established set requirements and guidelines for all bid proposals and information needed to be collected with each request. Improved operational efficiency, along with having a systematic process that all employers could easily access and understand where information was located.

Directed administrative and project support efforts for senior leadership members, including the Chief Executive Officer for a non-profit organization. Assisted Veterans and family members in completing required forms and transferring this information in the organization’s database. Developed presentations, scheduled all executive-level meetings, and travel arrangements. Prepared expense and financial reports. Managed invoicing, billing processes, and vendor contracts. Handled all new hire on-boarding and orientation. Created and implemented a checklist used to on-board each service member requesting assistance for services. This form helped to ensure the proper documentation was collected upfront to expedite services while meeting government requirements. Established a fund-raising campaign, to assist in offsetting costs associated with operating the organization and assisting service members contacting the group for help.