Donna Sabia Email & Phone Number

Greater Nashville Area, Tn

• Receive and work monthly aging reports for portfolio of 1200 plus accounts• Research support for past-due accounts prior to movement to third party collections• Constant handling of phones – incoming and outgoing.• Record activity on each account that transpired on any given day.• This is multi-task position. Job requires attention to detail and being careful and thorough in completing work tasks.• Follow up with customers regarding discrepancies on their… Show more • Receive and work monthly aging reports for portfolio of 1200 plus accounts• Research support for past-due accounts prior to movement to third party collections• Constant handling of phones – incoming and outgoing.• Record activity on each account that transpired on any given day.• This is multi-task position. Job requires attention to detail and being careful and thorough in completing work tasks.• Follow up with customers regarding discrepancies on their account• Process credit card payments and inquiries from customers, Sales Reps and many other accounts not listed in my portfolio• Keep details of any payment discrepancies which leave: cash in suspense and/or any unapplied money, as well as accounts taking credits that are not documented or invalid.• Process refund requests with proper documentation to AR Manager.• Communicate with Account Reps, Sales Support, Customer Service, Warehouse and RVP’s to assist in reconciling discrepancies on pricing, returns and to have credits issued for customer.• Submit washes, offsets, write-offs, misapplication of funds and sales tax adjustments to Cash Application Dept. • Work in Word, Excel and Outlook as well as different databases – VIBE, Microsoft NAV accounting, as well as various websites. Show less

Mt.Juliet, Tn

• Receive funds through lockbox, ACH and mail. Check the accuracy of figures, calculations and postings pertaining to transactions. Accept payments through ACH, lockbox and mail.• Post funds through their correct agent and policy / bond number working with 3 different carriers/agencies.• Keep details of any payment discrepancies which leave: cash in suspense and/or any unapplied money and over and short payments as well as accounts taking credits that are not documented or… Show more • Receive funds through lockbox, ACH and mail. Check the accuracy of figures, calculations and postings pertaining to transactions. Accept payments through ACH, lockbox and mail.• Post funds through their correct agent and policy / bond number working with 3 different carriers/agencies.• Keep details of any payment discrepancies which leave: cash in suspense and/or any unapplied money and over and short payments as well as accounts taking credits that are not documented or invalid.• Communicate with agents, and billing department. Answer inquiries and reconcile discrepancies in records and accounts. Generate write-off /credit memos as well as process refunds and transfer of funds from one carrier bank account to another with management approval on a timely basis. • Attention to detail – Job requires being careful about detail and thorough in completing work tasks and balancing receivables. • Scan all documentation into Image Right database keeping information on payments posted and any discrepancies updated. Worked in Excel, Word and Outlook. Show less