Donna Schaffer Email & Phone Number

Pittsburgh, PA

Responsible for servicing over 200 Workers Compensation Groups- Premium $10k-50kConduct Orientation meetings for new groups accepted by Brickstreet Insurance company by explaining in detail process and procedures. Provide in depth training on the online system and submitting claims.Help to manage routine day to day issues including high level claims

Pittsburgh

Responsible for servicing over 200 Workers Compensation Groups- Premium $10k-40kConduct Orientation meetings for new groups on the HMIG product line and proceduresprovide in depth training on Eservices and submitting claimsHelp to manage routine day to day issues including high level claims

Pittsburgh

Prepare panels for Western Account MangersIdentified providers and work to building enduring relationshipsAssisted Account Managers by tracking Survey results and appointments

Pittsburgh

Setting up New Cases using both OPUS & System One (All lines of Business)Renewals and Terminations for both Stop Loss and Workers CompSystem Projects (Cleanups for prior years)

Pittsburgh

Balancing Reports for Finance, Generating Monthly InvoicesOverseeing Several Employees to insure work is currentCleanup of System, Quality Check, Assisting Sales Office

Pittsburgh

Resolving Phone Inquires and Fulfilling Customer RequestsPreparing Reconciliation on Accounts, Running Monthly InvoicesAssisting Arrears Procedures Monthly