Donna Schell Email & Phone Number

• Controls migration from development to production• Performs variety of technical tasks to ensure successful migration • Utilizes tools to develop efficient processes for code migration• Identifies, analyzes, and resolves issues reported by users• Perform migration reviews to ensure proper audit trail• Forecasts the impact of proposed changes through analysis• Evaluates processes to define customer needs and support enhancement efforts• Reviews tools and processes for compliance• Creates and maintains documentation related to change migration, operations, and tools• Technical resource by providing guidance and recommendation towards operational goals• Prepare and run CAB meetings

United States

Served as the ServiceNow expert. Improved various ITIL processes in ServiceNow. Other SNOW activity: testing, dashboards, creating and automating reports. • Emergency Restricted Change Period process creation and demonstration• Served up numerous incidents and enhancements requests for ServiceNow improvements• Chair divisional & expedited CAB meetings• Proficient in the validation and approval process around Continuous delivery / Standard / Minor proposals• Recommend improvements to ServiceNow and provide testing and post certification• Following audit requirements and guidelines i.e. review all aspects of change records to prevent outages to the production system• Execute procedures to ensure effectiveness of internal controls• Heavy corporate communication with internal clients• System experience (Microsoft Office Suite, ServiceNow)

Valley Forge, Pa

IT Specialist providing production support, monitoring, and problem resolution for the Vanguard environment, and managing the introduction of related changes and new technologies to the production environment. This experience provided a broad view of the entire Vanguard environment.• Assess service levels and product performance to ensure they meet established quality standards• Responsible for the testing phase of the production process• Identify and resolve defects before code distribution• Ensure correct internal control documentation and compliance• System experience (Mainframe, Bladelogic/Unix, Windows, Database, SCCM, Microsoft Office Suite)