• Assists with onboarding of new team members by providing training on various systems and databases used, as well as providing mentorship while operating independently with minimal oversight.• Drives the planning and execution of elements of clinical trials in partnership with the Project Lead.• Serves as a subject matter expert of relevant project management tools and systems.• Ensures projects adhere to strict timelines and are delivered within budget.• Coordinates internal resources and third parties/vendors for the efficient execution of projects.• Maintains and distributes study-specific financial reports and contributes to the study’s financial health using financial processes and systems. • Conducts ongoing analysis of project performance to drive successful completion of short and long- term goals.• Documents project scope and objectives, involving all relevant stakeholders.• Leads communication between project team members, ensuring all parties are informed of project status and changes.• Documents and escalates project risks and issues and drives timely follow-through and completion.• Oversees maintenance of systems and project management tools and methodologies.• Drives quality assurance activities, including preparation for audits and internal reviews, preparing documentation and follow through to resolution on actionable issues.• Provides support to address and resolve client issues that arise during the course of the clinical trial.• Process investigator payments (grants and pass-through) and maintain and distribute study-specific financial reports.• Attend, participate, prepare, and distribute meeting agendas, meeting minutes, and action items for both internal and external meetings (sponsor, functional, investigator meetings). Follow up with team members on action items to closure.• Ensure all study documents are archived based on the appropriate guidelines and policy.

• Responsible for timely submission of initial claims and appeals • Reviewing monthly aging reports to identify unpaid insurance claims • Ensuring necessary information is complete and correct for claims to process • Providing excellent customer service • Resolving complaints and issues • Following up on unpaid or rejected claims

• Attorney General's designee in administering the Company/Campus Police Program as outlined in the North Carolina General Statutes• Certified all private company and campus police agencies• Recorded receipt of all submitted documentation• Reviewed applications for accuracy and compliance with prescribed program rules• Served as the repository for all of the forms relating to the program• Conducted thorough background investigations• Made final decisions on certification of agencies• Conducted interviews and performed audits• Responsible for the preparation and distribution of all memorandums• Conducted on site visits to perform audits and monitor company/campus police agencies to determine compliance.

• Reported directly to Chief of Police, meeting regularly to identify needs and report progress on accreditation efforts• Drafted new written directives, policies and/or procedures for review and approval• Made independent judgments and decisions, with authority to make appropriate assignments and enforce deadlines throughout agency• Set work priorities, coordinating them to meet deadlines in order to assure efficient workflow throughout agency• Reviewed wide variety of complex and technical issues concerning law enforcement standards• Assisted in identification and development of new programs, systems, procedures, and equipment to improve performance of agency in compliance with applicable standards• Provided liaison to Commission on Accreditation for Law Enforcement Agencies, Inc., (CALEA) for all accreditation matters.• Attended CALEA meetings and local accreditation network meetings (North Carolina Law Enforcement Accreditation Network-NCLEAN)• Took meeting minutes at statewide meetings as needed• Provided accreditation training for agency employees• Assigned, directed, and coordinated groups of employees to achieve plans of action, recommendations to Chief of Police, and other activities that meet compliance with applicable accreditation standards• Maintained master and archive files for agency written directives and operated accreditation maintenance software.• Performed audits based on applicable standards• Served as mock assessor, assisting other departments throughout state of NC