Donna Shoemaker Email & Phone Number

Boston, Ma, Us

Nashua, Nh

• Processed domestic and international sales order in a high volume environment into Salesforce.com• Demonstrated strong analytical and decision making skills regarding complicated sales orders• Maintained data integrity while exceeding company metrics requirement of 95% • Utilized multiple tools necessary to research questions or discrepancies regarding sales orders• Processed web leads granting customer’s web user access in compliance with Dell’s policy due to the secure… Show more • Processed domestic and international sales order in a high volume environment into Salesforce.com• Demonstrated strong analytical and decision making skills regarding complicated sales orders• Maintained data integrity while exceeding company metrics requirement of 95% • Utilized multiple tools necessary to research questions or discrepancies regarding sales orders• Processed web leads granting customer’s web user access in compliance with Dell’s policy due to the secure information available on the website• Responsible for working case queue on rotating schedule, closing cases within 24 hours to ensure excellent customer satisfaction• Completed special projects when needed by manager and exhibited flexibility and adaptability Show less

Manchester, Nh

• Sole employee necessitated excellent organizational skills and ability to follow tasks to completion at law office handling medical malpractice, personal injury, and worker’s compensation claims• Greeted clients and received telephone calls in a professional manner• Opened all new client files, generated letters to attorneys, doctors and adjusters as well as requested medical records and bills from all medical practitioners and facilities• Handled all incoming and outgoing… Show more • Sole employee necessitated excellent organizational skills and ability to follow tasks to completion at law office handling medical malpractice, personal injury, and worker’s compensation claims• Greeted clients and received telephone calls in a professional manner• Opened all new client files, generated letters to attorneys, doctors and adjusters as well as requested medical records and bills from all medical practitioners and facilities• Handled all incoming and outgoing mail• Scheduled all appointments, monitored court dates and maintained attorney’s calendar• Managed office inventory• Served as a New Hampshire Notary Public Show less

Chelmsford, Ma

• Analyzed and processed medical, dental and Medicare claims• Maintained direct contact with hospitals and doctor’s offices to obtain information to resolve claims• Responsible for training new employees on department accounts• Received numerous awards for accuracy and productivity