Donna Small Email & Phone Number

Created and administered the process for recovering delinquent earnings tax and utility accounts through judgments and garnishments. Supervise and train new staff members to increase collections and handle high volume of cases. Communicate effectively with the public, colleagues and attorneys via the telephone, in writing and in person.

Established the Legal Manager position as an autonomous coordinator and administrator of bankruptcy, probate and other legal matters. Established policies and procedures for administering bankruptcy matters including researching, filing and defending claims, processing payments and closing files.

Researched bankruptcy and probate matters, filed claims, processed payments and closed files.

Master Of Public Policy Administration (M.P.P.A.), Public Policy Administration

Activities and Societies: Pi Alpha Alpha

Bachelor Of Arts (B.A.), History, Politics And Law

Activities and Societies: Dean's List Four Consecutive Years, University Scholar Award, Webster University Scholarship