As a Customer Project / Program Manager II at Cox Automotive, I have over six years of experience in managing complex and strategic projects for the automotive industry, with a focus on fixed operations, service, and retention. I am passionate about delivering innovative solutions and exceptional customer service to help dealerships optimize their performance and profitability.I have a strong background in the automotive sector, with multiple certifications from Ford, Dodge, and ASE, as well as hands-on experience as a service advisor for several dealerships. I leverage my industry knowledge and expertise to identify customer needs, design and implement customized plans, and monitor and report on project outcomes. I also collaborate with cross-functional teams and partners to ensure alignment and integration of project objectives and deliverables.