Donna Smith Email & Phone Number

Bristol, Va

• Promptly conduct the intake process for new clients• Continuously analyze assessments and treatment plans of clients to ensure current needs are addressed• Develop, coordinate, schedule, and lead group or training sessions for clients• Assist or schedule appointments for current clients and guest speakers• Facilitate weekly treatment team meetings with clients to monitor progress and address any issues• Furnish clients with information informing and educating in relevant areas that are essential for growth• Thoroughly monitor client information, schedules, files, and forms in a confidential manner• Composed documentation for all client encounters

Gray, Tn

. Administered daily care for children ages 6 weeks-12 years of age• Marketed, created, and operated successful private home day school business increasing revenue 100%• Furnished flexible schedule prioritizing convince for parents• Developed recreational activities to promote children's behavioral, social, and educational abilities• Designed monthly menus for daily meals encouraging healthy eating habits• Utilized Microsoft Office to compose daily correspondence, spreadsheets, and presentations for training

Gray, Tennessee

. Provided excellent customer service communicating via in person, telephone, or written correspondence• Accessed sensitive computerized financial information to answer questions related to specific accounts• Collected information to obtain approvals for loans, lines of credit, and other fiscal plans• Supervised branch employees, implemented training, tracked performance for individual development plans• Maintained all banking procedures and processes• Sustained a high average for branch production goals

Johnson City, Tn

. Managed a high-volume workload within a deadline-driven environment• Monitored and resolved an average of 750+ inquiries a week• Consistently met performance benchmarks in all areas (speed, accuracy, volume, collections)• One of top customer service representatives earning 100% departmental marks for communication skills• Recorded details of customer interactions and insurance representatives for inquiries, complaints, comments, or actions taken

Gray, Tn

• Provided care for children ages 6 weeks-12 years of age• Marketed and operated a successful private home day school business increasing revenue 100%• Utilized Microsoft Office to compose daily correspondence, various types of spreadsheets, and presentations for employee training

Johnson City, Tennessee Area

• Managed and operated a successful childcare center of over 30 employees and 100 children• Increased enrollment from 50 to 100 within the first year• Processed individual day care fees, documented revenues and expenditures• Interviewed, hired, and trained all new employees

Alexandria, Va

-Typed lengthy contracts and created charts using Harvard Graphics software for presentations to companies such as IBM. -Planned and organized travel arrangements for employees. -Recorded and maintained expense reports for contracted programmers. -Communicated daily with potential clients and operated a large switchboard telephone system. -Copied, faxed, and filed various business documents.

Bs, Interdisciplinary Studies

As, Paralegal Studies