Donna Smith Email & Phone Number

Bristol, VA

• Promptly conduct the intake process for new clients
• Continuously analyze assessments and treatment plans of clients to ensure current needs are addressed
• Develop, coordinate, schedule, and lead group or training sessions for clients
• Assist or schedule appointments for current clients and guest speakers
• Facilitate weekly treatment team meetings with clients to monitor progress and address any issues
• Furnish clients with information informing and educating in relevant areas that are essential for growth

Gray, TN

• . Administered daily care for children ages 6 weeks-12 years of age
• Marketed, created, and operated successful private home day school business increasing revenue 100%
• Furnished flexible schedule prioritizing convince for parents
• Developed recreational activities to promote children's behavioral, social, and educational abilities
• Designed monthly menus for daily meals encouraging healthy eating habits
• Utilized Microsoft Office to compose daily correspondence, spreadsheets, and presentations for training

Gray, Tennessee

• . Provided excellent customer service communicating via in person, telephone, or written correspondence
• Accessed sensitive computerized financial information to answer questions related to specific accounts
• Collected information to obtain approvals for loans, lines of credit, and other fiscal plans
• Supervised branch employees, implemented training, tracked performance for individual development plans
• Maintained all banking procedures and processes
• Sustained a high average for branch production goals

Johnson City, TN

• . Managed a high-volume workload within a deadline-driven environment
• Monitored and resolved an average of 750+ inquiries a week
• Consistently met performance benchmarks in all areas (speed, accuracy, volume, collections)
• One of top customer service representatives earning 100% departmental marks for communication skills
• Recorded details of customer interactions and insurance representatives for inquiries, complaints, comments, or actions taken

Gray, TN

• Provided care for children ages 6 weeks-12 years of age
• Marketed and operated a successful private home day school business increasing revenue 100%
• Utilized Microsoft Office to compose daily correspondence, various types of spreadsheets, and presentations for employee training

Johnson City, Tennessee Area

• Managed and operated a successful childcare center of over 30 employees and 100 children
• Increased enrollment from 50 to 100 within the first year
• Processed individual day care fees, documented revenues and expenditures
• Interviewed, hired, and trained all new employees

Alexandria, VA

-Typed lengthy contracts and created charts using Harvard Graphics software for presentations to companies such as IBM. -Planned and organized travel arrangements for employees. -Recorded and maintained expense reports for contracted programmers. -Communicated daily with potential clients and operated a large switchboard telephone system. -Copied, faxed.

Bs, Interdisciplinary Studies

As, Paralegal Studies