Donna Smith Email & Phone Number

Tappahannock, Va, Us

Richmond, Va

Managed multiple scrum teams, on-shore and off-shore, to maintain a legacy member case management system. Ensured application integrity throughout multiple integration upgrades and system's eventual shutdown. Coordinated efforts across teams to deliver seamless transitions and maintain system reliability during upgrade process.• Led projects from technical requirements through to successful implementation, ensuring alignment with business objectives.• Collaborated with project team and business owners to review and verify accurate capture of business and functional requirements for HMC Healthy Returns System, guaranteeing alignment and preventing conflicting business functionality.• Created user stories in Jira within Agile environment, aligning with business requirements and project goals.• Utilized Confluence to manage project requirements, supporting traceability and smooth project progression.• Analyzed data integration points across multiple systems, collaborating with internal departments and external vendors for seamless data flow.• Assisted with system integration and user acceptance testing (UAT), identifying and resolving issues during testing phase.• Facilitated Program Increments (PI) for quarterly planning, ensuring effective coordination and alignment of team goals.• Directed successful decommissioning of legacy Healthy Returns System after migrating all clients to new application, addressing security vulnerabilities and reducing ongoing maintenance costs.

Richmond, Virginia Area

Richmond, Virginia, United States

Collaborated with multiple vendors to implement product-specific retail websites, utilizing platforms such as ASPDOTNETStorefront and Magento. Managed integration touchpoints for implementation of Epicor ERP system to secure smooth coordination between multiple systems.• Acted as primary liaison for B2B implementations, overseeing screen design, functionality, product exports, and sales order imports, verifying business needs were met.• Created requirements and implemented modifications for Electronic Data Interchange (EDI) solutions, optimizing data exchange processes.

Acted as Content Management liaison for the Merchandising Systems Transformation (MST) project to integrate E-Commerce applications with Oracle’s Retek Retail and Marketing solutions. Led the development strategy to integrate complex, cross-platform Content Management legacy applications into the MST systems. Determined requirements for MST system integration, analyzing, designing, and developing application changes, system testing as well as documenting gap solutions. Provided application support for existing systems for E-Comm Content Management systems by participating in a weekly on-call rotation, monitoring scheduled batch jobs, researching user issues related to products, images, pricing and inventory, and supporting scheduled software releases as needed. Provided support for enhancements to existing processes and new tactical features in response to operational business needs including product content, purchase order and invoicing data integration for Commerce Hub Direct Ship business. Led project to enhance tactical features in response to operational business needs by coordinating “peak season” readiness which involved adding new virtual warehouses to handle additional sales volume. System test analyst for customer facing web site, using Mercury Test Director for test planning and defect tracking.

Led the implementation of a packaged software planning and marketing strategy tool by designing data mapping strategy from corporate systems. Designed batch programming interfaces for the planning tool and lead programming, testing and implementation efforts. Provided support for the AS/400 Merchandising Systems by participating in a weekly on-call rotation, monitoring scheduled batch jobs, and researching user issues related to products, images, pricing and inventory. Led the Year 2000 compliancy endeavor by developing the initial strategy for application management and creating testing procedures. Designed program modifications by application and provided support to off-shore programmers coding and testing for Y2K.

Provided leadership for the implementation of Appliance Kiosk stations located in the stores by designing database and programming interface modifications from corporate systems.Coordinated system testing between corporate systems and kiosk stations located in the stores. Led junior level programmers in the software development process.

Coded and supported custom modifications for Software 2000 Payroll and Personnel package. Coded and supported custom modification for Sysgen Financial Accounting package. Coded and supported custom software written to enhance functionality of database information.