Donna Southa Email & Phone Number

Seattle, Washington, United States

Lead a team to develop and implement Cognitive and Robotic Process Automations. This includes reviewing requirements with internal SRE customers, solution design reviews with customers, providing demos, and securing approvals to move new automations production. Deliver on automation goals for SRE. Support the development efforts by sprint planning, prioritizing, removing blockers, and facilitating cross collaboration within SRE and with business partners. Create monthly reports,… Show more Lead a team to develop and implement Cognitive and Robotic Process Automations. This includes reviewing requirements with internal SRE customers, solution design reviews with customers, providing demos, and securing approvals to move new automations production. Deliver on automation goals for SRE. Support the development efforts by sprint planning, prioritizing, removing blockers, and facilitating cross collaboration within SRE and with business partners. Create monthly reports, publish success story, and conduct outreach to customers in order to generate more awareness of automation capabilities that can help SRE reduce toil and increase application stability and availability. Show less

Seattle, Washington, United States - Telecommute

Lead engagements to analyze and improve monitoring strategy for individual applications and portfolios. Manage work with 30+ applications at a time. Operationalize monitoring best practices by making recommendations, implementing monitors, and verifying alerts. Complete 100+ requests for monitoring updates per year. Manage monitoring tool migrations. Audit current monitoring program to deliver cost effectiveness and high-performance. Implement new tools and communicate changes… Show more Lead engagements to analyze and improve monitoring strategy for individual applications and portfolios. Manage work with 30+ applications at a time. Operationalize monitoring best practices by making recommendations, implementing monitors, and verifying alerts. Complete 100+ requests for monitoring updates per year. Manage monitoring tool migrations. Audit current monitoring program to deliver cost effectiveness and high-performance. Implement new tools and communicate changes. Drive application stability and reliability within the organization by incrementally improving our operational standards and best practices. Partnering with cross-functional teams to achieve goals. Show less

Eden Prairie, Minnesota, United States

Implemented a streamline process with cross-functional teams and improved delivery time by 66.7%.Managed and completed 900+ requests for application and infrastructure monitoring implementation per year. Collaborated with our global team to manage priorities, mitigate risks, and delegate work. Created a user community around monitoring by creating self-help training, hosting office hours, and weekly communications with stakeholders.Drove leadership meetings with… Show more Implemented a streamline process with cross-functional teams and improved delivery time by 66.7%.Managed and completed 900+ requests for application and infrastructure monitoring implementation per year. Collaborated with our global team to manage priorities, mitigate risks, and delegate work. Created a user community around monitoring by creating self-help training, hosting office hours, and weekly communications with stakeholders.Drove leadership meetings with cross-functional teams to develop strategies to achieve company goals of application stability and reliability. Show less

Eden Prairie, Minnesota, United States

12 month rotational program within Optum IT. Included 2 roles in different areas of the company, a year long team project with other members of the program, and mentorship from senior leaders.First rotation as a Business Analyst for the Availability Management team under Enterprise Performance and Capacity Management. Learned about the operational aspects of IT, including monitoring, reporting, incident creation, and triaging. Created internal marketing materials to promote mainframe… Show more 12 month rotational program within Optum IT. Included 2 roles in different areas of the company, a year long team project with other members of the program, and mentorship from senior leaders.First rotation as a Business Analyst for the Availability Management team under Enterprise Performance and Capacity Management. Learned about the operational aspects of IT, including monitoring, reporting, incident creation, and triaging. Created internal marketing materials to promote mainframe tuning services provided by the team. Communicated high priority incidents with key stakeholders. Second rotation as a Cross Application Project Manager for the Planning, Program & Release Management group. Coordinated projects for migrations and integrations involving multiple application teams. Managed project planning, portfolio analysis, and system integration testing. Show less

Bachelor Of Science - Bs, Management Information Systems And Marketing, 3.7

Activities and Societies: SEAM - Student Excellence in Academics and Multiculturalism, MCEP - Multicultural Civic Engagement Program, BAM.

Management Information Systems, General

Activities and Societies: Hands Up for Gathering This was a four month exchange program which I applied to through the Carlson School.

Mntc, 3.82

I attended Normandale as a junior and senior in high school as a Post Secondary Education Options (PSEO) student. I wanted to get a head.