Milestones:Northwest Transportation Solutions, LLC. was established in Oct. 2020.On 12/28/2020, we completed our first shipment of Green Coffee Beans with a 53' dry van trailer from Fife, WA, to Everett, WA.Shortly after that, we started specializing in container drayage as the backbone of our company.We hired our first two employees on 4/4/2022, one full-time dedicated to LTL, and one part-time to assist with the container drayage operation and billing.Shipments Finalized per Month: 2021 **************** 2022 **************** 2023 Jan: 1 *************** Jan: 56 *************** Jan: 19 Feb: 5 *************** Feb: 60 *************** Feb: 16 March: 9 ************ March: 63 ************ March: 63 April: 32 ************ April: 61 ************** April: 39 May: 45 ************* May: 54 ************** May: 33 June: 57 ************ June: 64 ************* June: 36 July: 77 ************* July: 73 ************** July: 11 Aug: 54 ************ Aug: 61 ************* Aug: 15 Sept: 72 ************* Sept: 74 ************* Sept: 9 Oct: 75 ************** Oct: 95 ************** Oct: 6 Nov: 67 ************ Nov: 67 ************* Nov: 4 Dec: 83 ************* Dec: 61 ************* Dec: 9 I would like to express my gratitude to all of our past and present customers, as well as our 11,200 leased owner-operators and 97,700 other available capacity providers, for being a part of our journey since we began in October 2020. October 2024, Ended Contract with Landstar.

Responsible for provide top level customer support for our key account that consists of 75% of our warehouse capacity (196,628 sq. ft.) by providing all levels of communication between Biagi Brothers, Constellation Brands (Crown Imports) and their distributors - Columbia distributing (COHO), Olympic Eagle, CSB, and White Mountain Beverage. Responsible for analyzing inventory, rail, and inbound freight reports (utilizing Microsoft Excel including pivot tables, vlookup, and other features) to insure proper distribution both promo and non-promo products lines, as well as, managing expiry and short code inventory dates to reduce obsolete disposal costs and insure monthly, quarterly, and yearly KPI’s are met and/or exceeded.Responsible for developing a superior relationship with distributors by being flexible with urgent scheduling needs and order changes, as well as, building strong communication skills with transportation team to show accountability through on-time deliveries, and quick and responsive reporting of any and all delays and changes that may be needed.Responsible for keeping a close partnership with the inventory department, warehouse operations, and forklift teams to insure special needs/requests are meet and all orders are delivered promptly as requested.Work independently under strict timelines.Responsible for accurate and prompt distribution of month end billing.

Responsible for receiving and managing delivery order issued from key accounts such as American Global, Apex, Binex, Coppersmith, Costa Ora, Laufer, OEC, & UPS in a professional manner. Provide customer support for approximately 3,600 import, export, and rail shipments a year; in which, it produced over $2M in sales. Resolve issues with knowledge, experience, research, and communication with internal and external groups.Update order in Profit Tools, as necessary.Escalate unresolved issues to appropriate parties, including Business Managers, and Operation Managers, as needed.Maintain client/customer criteria for handling orders.Update and maintain current information on prices.Responsible for filing documents according to policy.Maintain excellent working relationships with Customers, Clients and Co-workers.Perform special assignments, as needed.

• Supervised and educated 250 OTR drivers; both owner ops and company drivers in the importance of our federal motor carrier safety regulations (FMCSR), state regulations, and OSHA regulations.• Supervised Safety Assistance’s work quality and accurate with drivers’ qualification files by completing monthly and yearly file audits.• Tracked companies CSA scores, log violation reports, unassigned miles report, accident reports, and injury reports, to optimize my creative and strong Microsoft skills to create terminal and company specific, safety posts, violation charts, and other safety tools to keep drivers and terminals goal orientated, compliant, and well below the required cusps in all categories.• Cut Log violations by approximately 75% by utilizing PeopleNet’s reporting systems to determine key areas to focus on.• Implemented Safe Driver Award program to show drivers who consistently display safe driving habits appreciation.• Responsible for the security and privacy of the companies (non-DOT) and drivers (DOT) - Drug and Alcohol program, including but not limited to drivers files, documentation, SAP programs; work with selected MRO to schedule, collect, and report proper documentation, in timely manner.• Qualified, set-up, scheduled new driver for orientations program; provide training of safety policies and procedures, along with PeopleNet e-log training (electronic on-board recording device).• Updated safety department’s policies, procedures and other documentation, as needed.• Create disciplinary action plan, as needed.

Note: Title changed; continued same responsibilities as previous position as dispatcher, additional supervision and driver responsibilities added:• Processed weekly payroll for 35+ drivers.• Utilized strong decisions making skills to resolve payroll discrepancies and/or owner operator questions timely and accurately; to take appropriate actions to mitigate future concerns from arising.• Tracked dispatch communication to insure accurate billing to customers; invoiced and collected all current and past due accessorials via email and/or follow up phone call, as needed.• Closed out over $100,000 in past due fees in first week; and was able to keep all accessorials current from that point on.• Processed all per diem & chassis invoices; reviewed for accuracy and disputed, as need.• Supported accounting team by resolving account short pay challenges and insure accurate billing.• Managed, ordered, and supplied all staff and office needs; while staying within company budget.

• Assisted the Terminal Manager in analyzing, evaluating methods and techniques for assessing and improving terminals policies and procedures efficiency and effectiveness via a wide range of management services such as organization arid procedures, personnel, budget administration, financial management, procurement, contract support and other logistics services.• Assisted dispatch lead with high volume calls and communicating any and all aspects of rail move to vendors and customers; including but not limited to quotes, scheduling and coordinating drivers, on-time reporting and/or delays, driver detention, and other accessorials; as needed, rail billing, cargo issues, equipment issues, etc. via phone, email and/or vendor interfaces.• Scheduled, planned and dispatched 100+ loads, daily.• Processed over 1,000 prenotes a week via EDI &/or email communication.• Demonstrated expertise with freight rate development/tariffs, vendor negotiations and contract development as evidenced by successful business outcomes.• Implemented Safety Department for the Seattle office.• Review and analyze multiple data sets to identify concerns and discrepancies in a driver applicant’s background investigation.• Based on established standards, make reasonable conclusions as to whether applicants are suitable for hire based on Genesis’s procedure, practices, and guidelines, as well as relevant federal and state laws.• Set-up and processed new driver paperwork and provided orientation of Genesis Drivers’ Rules & Regulations.• Assisted and educated 35 drivers; all local owner operators in the importance of our federal (FMCSR), state (DOT), and OSHA regulations.• Insure all drivers’ qualification files were up to date and compliant with FMCSR requirements.• Prepare Insurance Carrier Alert (accident documentation) and provided timely and appropriate information for internal accident claims team to facilitate timely claims resolution and reduce loss expense exposure.

• Implemented and develop new inside sales position for the Seattle office.• Outsourced and compiled a list of 3,000 new WA state leads.• Utilized strong interpersonal skills to cold call and qualify leads as potential new customer.• Scheduled approximately 62 appointments a month for the Branch Manager to meet qualified leads.• Developed excel spreadsheets to compile freight rate, proposed quote, and other necessary information new account(s).• Set-up and develop 10 new account; by managing the accounts needs, track shipping activity and freight movement and clearly communicating routing and packaging needs, additional rates, etc.• Assisted other departments, as needed.

• Utilized import regulations and procedures to audit and process approximately 1,000 entries a week; to ensure CBP compliance.• Coordinated with freight forwarders, origin, & airlines to collect proper documentation, arrival notices/IT information for submitting U.S. Customs and Border Protection (CBP) entry summary.• Updated client (Boeing) of clearance status, delays, cancellations, & any additional status updates.• Confirmed information utilizing AMS system to expedite entry clearance.• Maintained and developed a spreadsheet of 300+ contacts, firm codes, email addresses, etc.; to insured expedited entry clearances.

• Greeted and routed customers, vendors and visitors along with answered all incoming calls and routed them to appropriate department/staff member. • Processed and routed all in and outgoing mail. • Maintained file room and all office documents.• Audited on average 1500 sale orders a month for the sales department.• Verify all incoming invoice pricing for accounts payable department and mailed them to corporate office.• Maintained the open order reports, buyouts reports, large account open order reports, & calibration reports while providing appropriate documentations via email or verbal communication to cliental.• Provided Sales staff assistants by emailing test reports and other documents to corresponding accounts.

• Assisted President with special projects; such as, preparing reports, memos, letters, & other special promotion & trade show documents using word processing, spreadsheets, database and/ or presentation software• Created authorized dealer price schedules, closeout lists, scratch and dent reports, & product brochures. • Updated and maintained mailing lists via Microsoft Access• Worked with sales reps to ensure timely deliveries and provide assistance regarding their accounts by reviewing/edited open order reports & customer price level reports.• Answered inquiries from consumers and dealers regarding status of orders, warranties, product information, and inventory status; including recommendations for suitable products and upselling appliances and hearth products.• Processed orders submitted through fax, phone, email or EDI as requested by dealers and sales reps. • Follow up on various order issues, including returns, chargebacks, delivery issues and exceptions.

• Provided customer & technical support for McDonald’s automated espresso machines; including evaluating, troubleshooting, scheduling appointments, and dispatching service calls to technicians; in a high volume call center.• Utilized Lotus notes to receive and send e-mails, dispatch and track open service tickets and preventative maintenance issues.• Assisted the Finance Department with credit checks and posting invoices for A/P along with inputting an average of 4000 invoices a month into spreadsheets for payment tracking.

• Provided data support for shipments submitted through fax, phone, email or EDI • Prepared shipping documents, shipping labels, bill of ladings, dock receipts, and export declarations. • Transmitted/filed SED’s (shipping export declarations).• Produced "End of Month Reports". • Processed tracking records, receivers, and returns.* Prepared invoices and receipts to submit to corresponding account representatives.